MSP Business Analyst
Location: New Orleans, Louisiana
Country: United States
Category: Technology
Workplace Location: Remote
Employment Type: Contract
Posted Date: November 11, 2026
Job ID: 653755
Job Description
Pay Rate: $90.00-$93.00
Location Remote (New Orleans)
Responsibilities:
- Assess and optimize ICE Mortgage Technology's Mortgage Servicing Platform (MSP), formerly Black Knight MSP, including system configuration, business rules, workflows and servicing processes.
- Evaluate MSP data conversions and historical customer data to identify root causes impacting reporting, customer communications, servicing history and operational visibility.
- Assess MSP Online Letter Writer (OLLW) and loss mitigation correspondence processes, including third-party solutions, to identify opportunities to reduce errors and manual intervention.
- Review workflow automation and operational processes to determine whether issues result from system configuration, data conversion, testing, process design or MSP functionality.
- Develop practical remediation recommendations to improve data integrity, workflow efficiency, automation and servicing operations.
- Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.
- Minimum of 5 years of experience in mortgage servicing operations and/or mortgage servicing technology, with hands-on experience managing, configuring and working within ICE Mortgage Technology's Mortgage Servicing Platform (MSP), formerly Black Knight MSP.
- Experience with MSP data conversion, data mapping, customer history and post-conversion remediation, including identifying and resolving data integrity and reporting issues.
- Knowledge of MSP Online Letter Writer (OLLW), loss mitigation correspondence and related servicing processes.
- Experience assessing and optimizing MSP workflows, business rules, automation and operational processes, including root-cause analysis and corrective action.
- Experience with User Acceptance Testing (UAT), conversion validation, testing and post-implementation remediation; strong analytical, problem-solving and communication skills preferred.
- Minimum of a high school diploma or GED required; bachelor's degree from an accredited college or university preferred.
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
