Support Engineer (SQL, Databricks)
Location: Irving, Texas
Country: United States
Category: Software Development
Workplace Location: Onsite
Employment Type: Contract To Hire
Posted Date: October 2, 2026
Job ID: 652228
Job Description
Support Engineer (Application & Production Support)
Locations: Irving, TX OR Chicago, IL (Hybrid - On-site Tue/Wed/Thu)
Job Type: W2 Contract (No OPT / No Sponsorship / Direct W2 Only - No C2C)
Pay Rate: Up to $45.00 - $55.00/hr W2
About the Role
We are seeking a Support Engineer to serve as a technical escalation lead across our enterprise application ecosystem. This is not a helpdesk or basic ticket-triage role--we need a hands-on problem solver who can perform deep-dive root cause analysis across application logs, databases, cloud platforms, and codebase layers.
You will partner directly with Engineering, Product, and QA teams to troubleshoot complex incidents, identify software defects, optimize database performance, and improve long-term system reliability.
Key Responsibilities
- L3 Technical Escalations & Incident Response: Lead root cause analysis (RCA) and deep technical troubleshooting for high-impact production incidents across cloud-based applications.
- Log Analysis & Platform Debugging: Utilize Databricks and cloud logging tools to inspect application logs, trace execution paths, and isolate system failures.
- Database & API Troubleshooting: Write complex SQL queries to diagnose database performance bottlenecks, resolve data integrity issues, and inspect REST/integration APIs.
- Codebase & Defect Identification: Analyze code written in at least two modern languages (Java, C# / .NET, Python) to pin-point software defects and collaborate directly with developers through release resolution.
- Process Improvement & Automation: Drive ITSM/ServiceNow incident workflows, enforce change management standards, and identify manual support tasks for process automation.
- 3+ years of dedicated experience in Application Support, Production Support, or Software Engineering.
- Databricks Experience: Hands-on experience analyzing application logs, pipeline errors, and data issues within Databricks.
- Advanced SQL: Expertise troubleshooting complex database queries, schema relationships, data performance, and integrity issues.
- Code & API Proficiency: Ability to read and debug code in at least two languages (Java, C# / .NET, Python) and troubleshoot REST APIs / integrations.
- ITSM Standards: Solid working knowledge of ITIL/ITSM processes and ticket management (ServiceNow strongly preferred).
- Location & Work Authorization: Ability to work on-site in Irving, TX OR Chicago, IL 3 days per week (Tue-Thu) on a direct W2 basis without current or future sponsorship requirement.
- Experience with Power Automate for workflow or ticket automation.
- Background in Technical QA, defect validation, or cloud application support.
- Experience mentoring Tier 1/2 support engineers or leading triage teams.
- Advanced Excel and data reporting capabilities.
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
