Job Title: Collections Specialist
Location: Remote
Contract length: 2 months
Schedule: Fulltime, 40 hrs/week
Pay: $30/hr to $34.48/hr


Job Overview:
The Collections Specialist is responsible for the timely and effective collection of customer receivables within a SaaS and services-based revenue model, supporting strong cash flow, accurate AR aging, and customer account resolution in compliance with ASC 606 and internal control standards. This role focuses on execution excellence--proactively managing assigned customer accounts, resolving payment issues, and partnering cross-functionally to ensure disputes are addressed quickly and professionally. The Collections Specialist plays a critical role in working capital optimization while preserving customer relationships and supporting audit-ready processes.

Job Responsibilities:

• Collections Execution & Account Management
  • Manage an assigned portfolio of customer accounts to ensure timely payment of invoices and optimize cash collections.
  • Execute strategic collection activities, including proactive outreach, executive-level customer negotiations, payment plan coordination, and appropriate escalation of delinquent accounts.
  • Proactively contact customers regarding upcoming and past-due balances via email and phone while maintaining positive customer relationships.
  • Track collection activity, payment commitments, and follow-up actions to ensure timely resolution.
  • Escalate delinquent accounts in accordance with established AR policies and coordinate legal escalations when necessary to support contract enforcement.
• SaaS Billing & ASC 606 Alignment
  • Understand contract terms, billing schedules, and payment obligations within a SaaS environment.
  • Partner with Billing, AR, and Revenue teams to ensure collections activity aligns with invoiced amounts, contractual terms, and revenue recognition requirements.
  • Identify billing or contract issues impacting collections and collaborate with the Billing and Revenue Manager to drive timely resolution.
  • Recognize when billing or contract issues--not payment intent--are driving delinquency and route appropriately.
  • Maintain awareness of ASC 606 considerations to ensure collections activities support revenue recognition compliance.
• Dispute Resolution & Cross-Functional Collaboration
  • Investigate and coordinate resolution of payment disputes related to pricing, invoicing, or service delivery.
  • Support AR remediation efforts by coordinating billing dispute resolution, credit balance resolution, and unapplied cash investigations.
  • Partner with Billing, AR Manager, Revenue, RCS, Customer Success, and other stakeholders to resolve customer issues efficiently.
  • Build strong relationships with customer stakeholders, including executive-level contacts when necessary, while preserving positive customer relationships and enforcing payment terms.
• Cash Application & Reconciliation Support
  • Partner with AR and Accounting to ensure payments are applied accurately and timely.
  • Assist in identifying unapplied cash, short payments, offsets, and credit balances requiring investigation and resolution.
  • Provide documentation and context to support reconciliation between the AR subledger and general ledger.
• Reporting, Controls & Documentation
  • Maintain accurate records of collection activity, correspondence, and dispute resolution.
  • Support AR reporting, including aging schedules and collection status updates.
  • Ensure collection activities comply with internal controls, documented SOPs, and audit requirements.
• Continuous Improvement & Process Support
  • Identify recurring collection issues and recommend process improvements to strengthen collections effectiveness and customer experience.
  • Analyze collection trends, identify risks impacting cash flow, and proactively recommend opportunities for automation and process optimization.
  • Support AR remediation initiatives, including legacy aging cleanup and continuous improvement of collections workflows.
  • Contribute to initiatives focused on reducing Days Sales Outstanding (DSO), minimizing aged receivables, and improving overall working capital performance.

• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or equivalent experience.
• 3+ years of experience in collections, accounts receivable, or customer billing environments.
• Experience in SaaS, subscription, or services-based businesses strongly preferred.
• Strong understanding of collections best practices and customer account management.

• Exposure to ASC 606 concepts or revenue-related accounting environments.
• Experience with ERP or billing systems (Oracle, Zuora, or similar).
• Experience supporting AR remediation or transformation initiatives.

• Results-Oriented: Persistent, organized, and focused on outcomes.
• Professional Communicator: Able to navigate sensitive customer conversations diplomatically.
• Detail-Oriented: Accurate documentation and follow-through.
• Collaborative Partner: Works effectively with AR, Billing, RCS, and Accounting.
• Policy-Aware: Understands and adheres to internal controls and compliance requirements.

• Reduction in assigned past-due AR balances.
• Reduction in Days Sales Outstanding (DSO).
• Reduction in accounts aged greater than 90 days.
• Timely resolution of billing disputes, unapplied cash, and credit balance issues.
• Improved cash collection performance and customer payment compliance.
• Clean audit support for collections activity.
• Positive internal and external stakeholder feedback.