Senior Compliance Specialist
Pay: $45-$49.13 per hour
Duration: 6 months
Location: Raleigh, NC (Hybrid)

Key Responsibilities:

• Serve as a subject matter expert for LoAA policies, procedures, case practices, and regulatory requirements.
• Manage and advise on complex or escalated leave, disability, accommodation, return-to-work, and related employee matters.
• Support the interactive process for accommodation cases, including documentation review, employee and manager consultation, solution exploration, and outcome communication.
• Maintain comprehensive, accurate, and legally defensible case documentation, including detailed case notes, interactive process records, case rationale, and related correspondence.
• Draft and manage complex employee and manager communications that may be subject to legal review and potential discovery in administrative, regulatory, or legal proceedings.
• Provide guidance to LoAA Specialists on case routing, documentation standards, escalation criteria, and standard work.
• Coach and mentor Specialists to strengthen case quality, employee experience, and compliance consistency.
• Partner with employees and people leaders to explain processes, clarify requirements, and support resolution of sensitive or complex case questions.
• Support compliance activities, including case reviews, documentation audits, process adherence checks, and issue identification.
• Lead capability improvement efforts within assigned areas by identifying process gaps, recommending improvements, and supporting implementation of standard practices.
• Escalate high-risk, legally sensitive, ambiguous, or precedent-setting matters to the Program Manager, Senior Manager, Legal, or Employee Relations as appropriate.
• Support development and maintenance of templates, SOPs, knowledge articles, training materials, and case guidance documentation.
• Bachelor's Degree and five years of relevant experience OR Master's Degree and three years of relevant experience.

Knowledge, Experience, and Skills:

• Progressively responsible experience in leave of absence, disability, accommodations, benefits, employee relations, HR operations, or related HR service delivery.
• Experience using HR and payroll systems such as Workday, SAP, Oracle, PeopleSoft, ADP, or similar platforms.
• Strong knowledge of leave of absence, disability, workplace accommodation, return-to-work, and related employee support processes.
• Strong working knowledge of FMLA, ADA, state and local leave laws, accommodation practices, and related compliance obligations.
• Ability to exercise sound judgment in complex, sensitive, or ambiguous case situations.
• Strong case consultation, documentation, problem-solving, and stakeholder management skills.
• Demonstrated ability to document highly complex leave, disability, and accommodation matters with clear case rationale, risk identification, decision tracking, and comprehensive interactive process records.
• Skilled in drafting sensitive communications that withstand internal review and may be subject to legal discovery.
• Ability to coach and mentor Specialists and support consistent team practices.
• Ability to identify process gaps and lead practical improvements.
• Ability to communicate complex information clearly to employees, people leaders, HR partners, Legal, Employee Relations, Benefits, Payroll, and vendors.
• Strong attention to detail and ability to manage confidential information appropriately.
• Proficiency with Microsoft Word, Outlook, Excel, PowerPoint, Workday, ServiceNow, and vendor systems.
• Strong service orientation, empathy, professionalism, and ability to support sensitive employee matters.

• Certified Professional in Disability Management, Certified Leave Management Specialist, Certified Employee Benefit Specialist, PHR, SPHR, or related certification preferred.
• Experience with Workday and ServiceNow strongly preferred.
• Experience supporting complex leave, disability, accommodation, return-to-work, or employee relations matters.