Customer Service Rep
Location: Framingham, Massachusetts
Country: United States
Category: Administrative
Workplace Location: Remote
Employment Type: Contract
Posted Date: September 3, 2026
Job ID: 651667
Job Description
Customer Service Rep
Location: Remote role
Contract length: 3 months
Schedule: 40 hrs/week
Pay: $20/hr - $22/hr, (DOE)
The Planet Group is seeking a Customer Service Rep, who will answer toll free customer service calls and correspondences. Field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels.
Duties and Responsibilities:
- Respond accurately, promptly and effectively to all forms of customer communication.
- Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills.
- Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand.
- Document customers and store information in customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close.
- Promote a positive Company image in support of Customer Service objectives and mission statement.
- Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues by following social media moderation guidelines.
- Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow up and follow through
- Special projects/duties as assigned
- Proven Conflict Management Skills
- Strong Analytical and Problem-Solving Skills
- Good Listening Skills
- Organizational Skills
- Prioritizing skills and effective time management
- Flexibility
- Ability to multi-task
- Excellent Verbal and Written Communication Skills
- PC knowledge including email knowledge; Word and Excel preferred
- Typing Skills
- Social Media Moderation Experience Preferred
- Ability to Separate Emotion and respond objectively
- Works well in a team environment
- A min requirement for WIFI speed-high speed connection
- Need quiet workspace, free of background noise, and good for video meetings/chats
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
