Clerk Page/Telephone Operator
Pay rate: $24/hr - $27/hr (DOE)
Duration: 12 months
Location: Onsite, Third Avenue, NY

The Planet Group is seeking an Operations Attendant with experience operating attendant, paging, and answering service consoles while performing related clerical and administrative duties.

Responsibilities:

• Telephone Operations:
  • Operate Amcom PC operator workstation to receive, direct, and place internal and external calls according to policy.
  • Initiate page calls on the computer system, radio long range, and aural page systems.
• Performance Expectations:
  • Provide quality telephone operator coverage utilizing all the features of the AMCOM Call Center application.
  • Provide page support in a timely and accurate manner.
• Page System Support:
  • Operate radio page system according to FCC regulations.
  • Program Zetron paging system changes as necessary.
  • Assist in maintaining record of local calls and air call paging.
• Performance Expectations:
  • Provide quality customer service for page system users.
  • Assist with Zetron testing, pager configuration/troubleshooting, and database updating, as needed.
• Emergency Support:
  • Perform all duties for medical and surgical emergencies in conformity with emergency policies and procedures.
  • Respond to all emergency calls such as: Medical Emergency, Fire (manually count bells), Bomb Threats, and other disasters.
  • Follow procedures as documented in departmental procedures and follow up on all calls.
  • Document all emergencies for reporting to the Emergency Preparedness Committee.
• Performance Expectations:
  • Provide emergency response and notification services following documented notification procedures, including following escalation processes as required.
  • Follow all required documentation and notification instructions.
• On Call Schedule Maintenance:
  • Receive on call schedules from departments and enter into the computerized Amcom system for use by evening, night, and weekend staff.
  • This information will also be transferred to the website to be used by all employees.
• Performance Expectations:
  • Provide transcription service for on call schedules in a timely and accurate manner.
• Answering Service:
  • Receive information from Doctors Answering Service and enter into the computerized Amcom System for use by evening, night, and weekend staff.
• Performance Expectations:
  • Provide transcription service for doctor's answering service information in a timely and quality fashion.
• Administrative and Clerical Support:
  • Prepare telephone toll and message unit charge tickets for each call placed for department individuals.
  • Change batteries on page units as necessary.
  • Transmit Telex messages and distribute incoming messages to appropriate departments.
  • Respond to TTY unit (hearing impaired) when necessary.
• Performance Expectations:
  • Assist with financial management, inventory management, message delivery, and related ancillary clerical or operational tasks as needed.
• Problem Management:
  • Receive, record, and forward all trouble calls for off-hours trouble reporting.
• Performance Expectations:
  • Provide support, following documented processes, for all telecommunication-related and possibly miscellaneous trouble calls that are received.

• HS Diploma/GED
• TELEPHONE OPERATIONS
• AMCOM PC OPERATOR WORKSTATION
• PAGING SYSTEM OPERATION
• FCC REGULATIONS COMPLIANCE
• ZETRON PAGING SYSTEM PROGRAMMING
• TROUBLE CALL MANAGEMENT
• ON CALL SCHEDULE TRANSCRIPTION
• DOCTOR'S ANSWERING SERVICE TRANSCRIPTION
• TELEX MESSAGE TRANSMISSION
• TTY UNIT RESPONSE
• FINANCIAL MANAGEMENT
• INVENTORY MANAGEMENT
• MESSAGE DELIVERY
• EMERGENCY RESPONSE
• MEDICAL EMERGENCY HANDLING
• FIRE EMERGENCY HANDLING
• BOMB THREAT RESPONSE
• EMERGENCY DOCUMENTATION