Administrative Assistant II
Location: Cambridge MA 02138
Rate: $20-25 per hour
Duration: 3  Months

• Support the daily operations of a testing center, including front desk support, student communication, scheduling, and administrative coordination.
• Serve as the primary point of contact for students, faculty, and staff regarding testing services and accommodations.
• Greet, welcome, and direct visitors while providing professional customer service.
• Coordinate the scheduling and administration of exams, including collecting and organizing exam materials and instructions.
• Communicate with students, faculty, and testing staff to coordinate exam schedules and resolve conflicts.
• Reserve testing spaces and assign exam locations based on student needs and available resources.
• Coordinate with accessibility and technology support teams regarding assistive technology, equipment maintenance, and updates.
• Maintain knowledge of testing policies, procedures, and accommodation requirements.
• Provide support for the testing management system used by students and faculty.
• Prepare exam packets and ensure all required materials are available for testing sessions.
• Organize completed exams and coordinate secure exam pickup with faculty.
• Directly proctor exams when needed and monitor testing rooms during exam administration.
• Clarify accommodation-related questions and resolve concerns during testing sessions.
• Collect, verify, and accurately count completed exams.
• Perform administrative duties, including answering phones, distributing mail, organizing exam folders, and maintaining records.
• Maintain office supply inventory and coordinate supply needs.
• Perform additional testing center and administrative duties as assigned.

• High school diploma or equivalent.
• One year of academic or educational support experience.
• One year of administrative experience.
• One year of customer service experience.

• General academic policies and procedures.
• Computer equipment and standard software applications.
• Customer service practices for in-person and telephone interactions.
• Basic recordkeeping and administrative procedures.
• Document management and filing systems.

• Ability to quickly learn general and specialized software applications.
• Proficiency using office equipment and administrative tools.
• Strong judgment, discretion, and ability to maintain confidentiality.
• Highly organized with strong attention to detail.
• Excellent verbal and written communication skills.
• Ability to provide clear and concise instructions.
• Professional and courteous interaction with students, faculty, staff, and visitors.
• Ability to maintain accurate records and manage confidential information.
• Ability to count and verify materials accurately.
• Ability to move throughout testing areas and navigate multiple locations for extended periods.
• Ability to lift and move up to 50 pounds as needed.
• Flexibility to work extended hours during peak testing periods