Technical CLM Project Manager
Location: Onsite hybrid in Culver City, CA
Schedule: 40 hours
Duration: 6 months
Pay: $109-$111.94 DOE

The Planet Group is looking for a Technical CLM Project Manager to join our well-known Fortune 500 client on a 6-months contract, working a hybrid onsite schedule out of Culver City, CA.

Technical CLM Project Manager | Qualifications:

• 7+ years of experience in technical project or program management, ideally within marketing technology, CRM/campaign operations, or a similarly complex, cross-functional technical environment.
• Deep familiarity with the product management release cycle pulling together use cases and requirements, coordinating QA testing, and driving through to customer go-live.
• Demonstrated ability to triage technical issues in real time, perform initial root-cause analysis, and escalate effectively to the right engineering/data teams.
• Familiarity with CRM/campaign management platforms
• Availability to work every Tuesday from 6AM-10PM to support live campaign monitoring and on-call issue resolution.

Technical CLM Project Manager | Description:

• Own the weekly CLM campaign operations (~60% of role)
  • Drive the end-to-end process: from audience transfer, to journey prep, through campaign send. Partners closely with Data Science, Engineering, Database Marketing, and Product Management to keep every stage on track.
  • Lead the weekly cross-functional go/no-go: Convene partner teams ahead of each week's send, confirm all teams are green
  • Triage and escalate live issues: When bugs or breakages occur during the send cycle, perform initial diagnosis, identify likely root cause area, and route to the appropriate technical team to drive resolution.
• Build technical documentation and training (~30% of role): Create documentation and enablement materials for new CLM capabilities as they roll out (approximately quarterly), and deliver a mix of written docs, live sessions, and recorded walkthroughs to crossfunctional partners Operations, Marketing, and Engineering.
• Manage the CLM Team's Project Management rhythm (~10% of role): Own timelines that surface risks and dependencies, maintain the communications calendar, and manage meetings coordinating invites, aligning agendas with attendees in advance, and sending out notes.

• Strong meeting and stakeholder management skills, able to align agendas, manage calendar invites, summarize meeting notes, and provide status updates.
• Experience creating training for technical and non-technical audiences
• Experience with project management or workflow automation tools such as Wrike, Smartsheet, Asana, Jira/Confluence, Airtable, Monday.com, or MS Project, with an interest in using them to automate and streamline processes
• Project management certification such as PMP, CSM/CSPO, Six Sigma, or ITIL