Customer Service Rep
Location: Fairhaven, Massachusetts
Country: United States
Category: Customer Service
Workplace Location: Onsite
Employment Type: Contract To Hire
Posted Date: July 13, 2026
Job ID: 649080
Job Description
The Customer Service Rep helps customers and sales reps by entering/adjusting customized orders and advising them of order status and product availability.
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Maintain thorough knowledge of sales programs, products and policies relative to the processing of custom orders.
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Ensure that accurate logo specific detail is applied to all orders as well as appropriate logo application fees, terms and discounts.
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Color coordinate logo thread colors to products where necessary, and create/maintain logo detail history through entries into database/logo library.
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Work with the Operations Manager, graphic designers and vendors to ensure accurate and timely artwork creation and order fulfillment.
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Monitor progress of new artwork orders and obtain necessary artwork approval through verbal/written communications with customers/sales reps.
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Coordinate special rush requests with other departments to ensure meeting order deadlines.
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Recognize trends and call attention to unusual activity.
Experience:
-1-3 years of customer service experience required.
-Consumer goods industry is preferred.
-Prior customer service experience with an embroidered, embossed product or apparel preferred.
-HS diploma required. AS or BS preferred
-Pay range is $22-24 depending on level of experience.
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
