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ServiceNow System Administrator

Cambridge, MA 02138

Posted: 03/27/2024 Employment Type: Contract Job Category: Database Management & Business Intelligence Job Number: 615243 Country: United States Is job remote?: Yes

Job Description

ServiceNow System Administrator

Boston area or EST timezone
The ServiceNow System Administrator maintains the stability and usability of the ServiceNow platform across all production and non-production environments. They collaborate with internal team members, community stakeholders, and third-party vendors to ensure effective planning, development, and deployment of solutions that achieve desired business outcomes. The ServiceNow System Administrator uses automation extensively to design, configure, and manage applications in collaboration with the development team.

  • Perform application maintenance to include performance monitoring and error identification and remediation
  • Lead platform upgrade planning and execution
  • Define and promote best practices, including security and DevOps methodologies
  • Manage instance security, in particular user/group access, administration, access control lists, etc.
  • Define, support, and enforce code standards and guidelines relevant to the applications and technologies being supported
  • Continuously improve applications and processes with a focus on quality, efficiency, and user experience
  • Work primarily autonomously while demonstrating appreciable business knowledge with our Partners
  • Manage support tickets, responsible for troubleshooting, as well as working directly with end users to resolve support issues
  • Assume additional responsibilities as assigned, which may include QA activities.
Must Haves:
  • ServiceNow Platform Expertise - They should have a good understanding of ServiceNow's platform and its capabilities, particularly experience with IT Service Management (ITSM), Field Service Management (FSM), and Strategic Portfolio Management (SPM) modules.
  • Customization and Development - They must have a good understanding of scripting and customization. This includes familiarity with JavaScript, HTML, CSS, and the ServiceNow scripting tools like Business Rules, Scripted Web Services, UI Actions, and Scheduled Jobs. They should also be able to create and customize forms, views, and lists within the platform.
  • Problem-Solving and Analytical Skills - It's important that they have a strong ability to troubleshoot issues, analyze problems, and come up with effective solutions.
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