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Senior UX Researcher

Reston, NY 20190

Posted: 05/20/2024 Employment Type: Contract Job Category: Experience Design Job Number: 616849 Country: United States Is job remote?: Yes

Job Description

Location: Remote (EST preferred) 
Pay Rate: up $70.00/hour (DOE)
Duration: 7 Months (likely to extend) 

Planet Interactive's client in the Education Administration Programs space has a HOT need for a Senior UX Researcher with 5+ years of professional relevant experience leading user experience research initiatives and support design discovery and product improvements across multiple touch points and experiences across product portfolios.

In this role you will be integral in helping product teams design easy to use products for students and educators. This is a REMOTE 7-month assignment starting in May 2024! 

Senior UX Researcher Responsibilities:
  • Partner with the business and engineering teams to prioritize UX research activities throughout the software development lifecycle by working closely with our program owners to understand their needs and help the team find solutions that serve user needs and achieve business goals. 
  • Identify target users and help build hypotheses around user needs for projects.
  • Plan, develop, own and lead research (generative and evaluative) for your team/products.
  • Contribute to product roadmaps and help prioritize features based on data.
  •  In addition to research, collect other types of data to inform design decisions/solutions (e.g., surveys, analytics dashboards, accessibility reviews).
  • Lead synthesis sessions with your team, following agile and lean methodologies.
  • Create artifacts to share out UX Research synthesis and decisions and present research result to stakeholders.
  • Create user journeys and flows to capture current and future states of user pathways to influence planning of MVPs and prospective releases.
  •  Collaborate with the team to promote communication and synchronicity in planning and centering the user in the product development process.
  •  Contribute to the overall research strategy for our product designs, including refining research team processes and research templates.
  • Coach designers and other product team members on incorporating, advocating for and completing UX Research activities to inform and prioritize work.
  •  Nurture a culture of user empathy and deep curiosity that enables us to build simple, intuitive products for our customers.
  • Advocate for consistent design processes, methods, core systems, and patterns.
  • Coordinate with UX Lead, product leads, design team, and engineers to ensure timely delivery of research artifacts.?

Senior UX Researcher Qualifications
  •  Bachelor’s degree in a related field (computer science, interaction design, HCI, industrial design, information science, social sciences, etc.) and/or equivalent years of work experience. 
  • Experience with unmoderated usability testing, card sorts, web analytics data analysis, A/B testing, survey creation and analysis, cognitive walk-throughs and heuristic analysis.
  • Experience presenting and delivering research findings to product teams and to stakeholders in a variety of appropriate formats for actionable results.
  • Documented experience in researching for large, content-rich websites and/or applications; proven outcomes that impacted users’ needs.
  • Broad knowledge of digital products, web site architecture, user interfaces, and navigation on various platforms (Web, mobile, tablet). 
  • Experience guiding and teaching designers and other team members to complete basic research activities.
  • Experience contributing to the simplification of research processes.
  • Possess a ‘Product Design’ mindset, who owns the end-to-end design delivery: from strategy to validation of designs in process to establishing and collecting metrics.
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