Skip to content

Job Openings

New Patient Coordinator

Boston, MA 02115

Posted: 02/12/2024 Employment Type: Direct Hire/Perm Job Category: Administrative Job Number: 612898 Country: United States Is job remote?: No

Job Description


Patient Coordinator 

Responsibilities:
  • Provides administrative support and coordination for all aspects of patient care for both new and established patients.
  • Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.
  • Appropriately arranges resources to support the highest standard of patient experience and visit, i.e. arranging interpreter services.
  • Answers telephone calls, as appropriate for new and/or established patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management.
  • Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills.
  • Provides program specific information to callers and refer calls as necessary.
  • Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines.
  • Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments.
  • Provides information to the patient regarding the need for insurance referral(s), and refers calls as appropriate.
  • Assists in processing paperwork associated with clinical care including: insurance claims, disability forms, and medical equipment forms.

Qualifications:

  • Bachelor’s degree in health administration or related field is preferred, along with up to 1 year of related health care and/or customer service experience.
  • Excellent communication and customer service skills
  • Strong attention to detail
  • Must be able to multi-task and problem solve
  • Excellent phone etiquette
  • PC proficiency required
  • Knowledge of medical terminology is a plus
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Boston, MA

Ready to take your career to new heights? Explore our job opportunities in the vibrant Boston, Massachusetts area! Known for its rich history, world-class universities, and thriving tech and healthcare sectors, Boston offers a unique blend of opportunity and charm. Imagine working near iconic landmarks like the Freedom Trail, indulging in delicious clam chowder, catching a show at the Boston Opera House, or cheering on the beloved Red Sox at Fenway Park. With renowned art galleries, theaters, and the stunning Boston Common right at your doorstep, there’s no shortage of ways to enjoy work-life balance in this dynamic city. Discover your next career move in Boston today!
Social Share Buttons and Icons powered by Ultimatelysocial