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IT specialist with good writing skills

Beverly, MA 01915

Posted: 05/26/2023 Employment Type: Contract Job Category: Technology Job Number: 556377 Country: United States Is job remote?: No

Job Description

Job Title: IT Specialist with Strong Communication and Administrative Skills

Job Description:

We are seeking an experienced IT Specialist to join our team for a nine-month contract position. The ideal candidate will possess a combination of technical and administrative skills to provide end-user support, manage IT systems, and enhance the overall tech support experience for our end-users. Due to unsatisfactory service quality from our current MSP, we need someone who can improve the quality of tech support provided to our end-users.

  • Provide end-user support and desktop support, including configuring laptops and standardizing builds for each department
  • Manage the onboarding and offboarding processes for new hires, including user setup, support, termination, and login issue resolution
  • Collaborate with vendors and participate in purchasing IT goods and services
  • Perform financial spreadsheet work and IT-related systems inventory tasks
  • Develop and write IT policies and procedures
  • Work with Windows 10/11, Active Directory, and Office 365
  • Monitor and respond to incoming support requests, triage issues, and coordinate with appropriate team members to resolve problems
  • Over-communicate with end-users to ensure their satisfaction with tech support and direct the MSP in improving their service quality

  • At least five years of IT experience, including desktop support and system administration
  • Strong communication, writing, and administrative skills
  • Proficiency in working with spreadsheets and technical documentation
  • Familiarity with Windows 10/11, Active Directory, and Office 365; Business applications and basic networking skills are a plus
  • Ability to prioritize customer satisfaction and communicate effectively with end-users
  • Experience in correcting and improving MSP service quality is desirable

If you possess the required skills and experience and are looking for an opportunity to contribute to a company going through a major transformation, please submit your application. We look forward to reviewing your qualifications.

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