The Planet Group
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http://www.theplanetgroup.com
http://www.theplanetgroup.com
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Help Desk Technician
13707 S 200 W, Suite 100 Draper, UT 84020 US
Posted: 05/31/2023
2023-05-31
2023-07-03
Employment Type:
Contract
Job Category: Infrastructure & Helpdesk
Job Number: 566321
Country: United States
Is job remote?: No
Job Description
Help Desk Technician
Location: Draper, UT - onsite
Type: Contract/Contract to Hire
Pay Rate: $28/hr
Job Responsibilities:
Experience/Skill Requirements:
Physical Demands: The Help Desk Technician may be required to lift up to 50 pounds and stand or sit for extended periods of time
Type: Contract/Contract to Hire
Pay Rate: $28/hr
Job Responsibilities:
- Respond to client and employee technical support requests via phone, email, or in-person
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
- Escalate complex issues to senior technical staff as necessary
- Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices
- Provide basic training and support to clients and employees on commonly used software applications
- Maintain accurate documentation of technical support requests and resolutions
- Collaborate with other technical staff to identify and implement process improvements
- Participate in after-hours on-call support rotation as required
Experience/Skill Requirements:
- High school diploma or equivalent; technical certifications or associate's degree in a related field preferred
- Proven experience in a technical support role
- Strong understanding of computer hardware and software, including operating systems and applications
- Familiarity with basic networking concepts and protocols
- Excellent communication skills, both written and verbal
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Willingness to work flexible hours as needed, including evenings and weekends
- Customer service-oriented attitude
Physical Demands: The Help Desk Technician may be required to lift up to 50 pounds and stand or sit for extended periods of time