The Planet Group
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http://www.theplanetgroup.com
http://www.theplanetgroup.com
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Healthcare/Pharmacy CSR
3800 Kilroy Airport Way Suite 100 Long Beach, CA 90801 US
Posted: 05/22/2024
2024-05-22
2024-06-27
Employment Type:
Contract
Job Category: Customer Service
Job Number: 617100
Country: United States
Is job remote?: Yes
Job Description
Healthcare/Pharmacy Customer Service Rep
Contract
Remote (8am – 5pm PST)
Pay Range: $20
Must Haves:
Bilingual Spanish speaking ability
Preferred:
*Pharmacy Technician License (Strongly preferred)
2 -3 years of medical assessment or healthcare experience
Job Summary/Description:
Job Duties:
Contract
Remote (8am – 5pm PST)
Pay Range: $20
Must Haves:
Bilingual Spanish speaking ability
Preferred:
*Pharmacy Technician License (Strongly preferred)
2 -3 years of medical assessment or healthcare experience
Job Summary/Description:
Job Duties:
- Conducts high volume telephone outreach to members with identified medication adherence issues; conduct assessment and all necessary follow up assessments to support member to become adherent with medication use.
- Recommend solutions and complete interventions as directed by the work flows and/or training materials while actively listening, asking probing questions and using critical thinking skills.
- Documents assessment information in the care management system during the phone call with the member and/or caregiver and documents all corresponding information or notes per department policy.
- Makes outbound calls to members based on identified health interventions or quality initiatives. Encourages and provides assistance to members who may encounter obstacles to seeking care.
- Calls pharmacists and providers if needed for follow-up.
- Utilizes department desktop procedures, workflows, job aids and training material.
- Maintains the member‘s right to privacy and protects company operations by keeping information confidential.
- Adheres to all quality, compliance and regulatory standards.
- Other duties as assigned.
- Pharmacy Technician license, in good standing, strongly preferred
- BILINGUAL- Must be bilingual in English/Spanish. (Test will be administered to assess proficiency.)
- 2-3 years of medical assessment experience, or related healthcare experience preferred
- Demonstrated knowledge of assessment, health and functional problems of older adults and managed care.
- Strong interpersonal skills, including excellent written and verbal communication skills.
- Strong organizational skills; Ability to multitask.
- Ability to appropriately maintain confidentiality.
- Strong analytical and critical thinking skills, required.
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