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Healthcare/Pharmacy CSR

Long Beach, CA 90801

Posted: 05/22/2024 Employment Type: Contract Job Category: Customer Service Job Number: 617100 Country: United States Is job remote?: Yes

Job Description

Healthcare/Pharmacy Customer Service Rep
Contract
Remote (8am – 5pm PST)

Pay Range: $20

Must Haves:
Bilingual Spanish speaking ability

Preferred:
*Pharmacy Technician License (Strongly preferred)
2 -3 years of medical assessment or healthcare experience

Job Summary/Description:


Job Duties:
  • Conducts high volume telephone outreach to members with identified medication adherence issues; conduct assessment and all necessary follow up assessments to support member to become adherent with medication use.
  • Recommend solutions and complete interventions as directed by the work flows and/or training materials while actively listening, asking probing questions and using critical thinking skills.
  • Documents assessment information in the care management system during the phone call with the member and/or caregiver and documents all corresponding information or notes per department policy.
  • Makes outbound calls to members based on identified health interventions or quality initiatives.  Encourages and provides assistance to members who may encounter obstacles to seeking care.
  • Calls pharmacists and providers if needed for follow-up.
  • Utilizes department desktop procedures, workflows, job aids and training material. 
  • Maintains the member‘s right to privacy and protects company operations by keeping information confidential.
  • Adheres to all quality, compliance and regulatory standards.
  • Other duties as assigned.
 Qualifications:
  • Pharmacy Technician license, in good standing, strongly preferred
  • BILINGUAL- Must be bilingual in English/Spanish. (Test will be administered to assess proficiency.)
  • 2-3 years of medical assessment experience, or related healthcare experience preferred
  • Demonstrated knowledge of assessment, health and functional problems of older adults and managed care.
  • Strong interpersonal skills, including excellent written and verbal communication skills.
  • Strong organizational skills; Ability to multitask.
  • Ability to appropriately maintain confidentiality.
  • Strong analytical and critical thinking skills, required.


 

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com, @theplanetforward.com, @planet-technology.com, @planet-pro.com, @planetinteractive.com, @pfes.com, @launchcg.com, @planet-pharma.com, @planet-healthcare.com) - and not a domain with an alternative extension like .net, .org or .jobs.

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About Long Beach, CA

Ready to kickstart a new career adventure in Long Beach, California? Explore our job listings in this vibrant coastal city known for its endless opportunities and sunny charm. Nestled between Los Angeles and Orange County, Long Beach offers a unique blend of urban excitement and beachside relaxation. From the iconic Queen Mary ship and the scenic Shoreline Village to the lively art scene at the Long Beach Museum of Art or the diverse cuisine along Retro Row, there's something for everyone here. Discover career growth amidst the palm trees and sandy beaches – check out our job opportunities in Long Beach today!
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