Epicor ERP Support
298 Triad Blvd thomasville, NC 27360 US
Our client is a dynamic organization in need of a talented Epicor Support Analyst to join their team. They are a manufacturing company committed to delivering excellence in their industry. If you are passionate about providing exceptional technical support and contributing to successful ERP implementations, we want to hear from you.
- Technical Support:
- Provide day-to-day technical support to end-users, addressing inquiries, and troubleshooting system issues related to the Epicor ERP platform.
- Collaborate with users to understand and resolve issues promptly, ensuring minimal disruption to daily operations.
- Implementation Assistance:
- Support the implementation of various ERP modules, focusing on areas such as purchasing, MRP (Materials Requirement Planning), and Scheduling.
- Work closely with project teams to configure, test, and deploy solutions that align with business requirements.
- User Training:
- Assist in the development and delivery of user training programs to enhance end-users' proficiency in utilizing Epicor ERP functionalities.
- Create and maintain documentation to support end-users in performing their day-to-day tasks effectively.
- System Enhancement:
- Collaborate with the IT team and key stakeholders to identify opportunities for system enhancements and optimizations.
- Participate in the testing and implementation of system upgrades and patches.
- Continuous Improvement:
- Proactively identify recurring issues and implement solutions to prevent future occurrences.
- Stay abreast of industry best practices and recommend improvements to optimize system performance.
- Proven experience providing technical support for Epicor ERP or a similar ERP system.
- Familiarity with purchasing processes, MRP, and Scheduling modules within an ERP system.
- Strong troubleshooting skills and the ability to analyze and resolve complex technical issues.
- Excellent communication skills, with the ability to interact effectively with end-users and cross-functional teams.
- Detail-oriented with a commitment to delivering high-quality support.
- Affordable insurance plans
- Biweekly bonuses based on manufacturing goals