The Planet Group
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http://www.theplanetgroup.com
http://www.theplanetgroup.com
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Desktop Support Specialist 3
5200 Illumina Way San Diego, CA 92122 US
Posted: 05/14/2024
2024-05-14
2024-07-05
Employment Type:
Contract
Job Category: Infrastructure & Helpdesk
Job Number: 617173
Country: United States
Is job remote?: No
Job Description
Desktop Support Specialist
Location: Onsite; San Diego, CA
Pay: up to $30.50 per hour DOE
Benefits: Health, Dental, Vision and more
Job Overview:
The End User Services (EUS) Desktop Support Specialist will be a key member of the End User Services function, based out of our client's San Diego office.
Responsibilities:
Preferred Requirements:
Preferred Experience/Education:
Location: Onsite; San Diego, CA
Pay: up to $30.50 per hour DOE
Benefits: Health, Dental, Vision and more
Job Overview:
The End User Services (EUS) Desktop Support Specialist will be a key member of the End User Services function, based out of our client's San Diego office.
Responsibilities:
- A key member of the global End User Services team, shared responsibility of effectively managing the Service Management queues in accordance with priority and commitment
- Together with the global End User Services team, collective responsibility to ensure the efficient staffing of the 1Help 24x5 call center support service
- Professional, well presented and motivated individual providing support to the general userbase through various communication channels
- Deliver exceptional results by effectively handling one's personal workload and collaborating effectively with the End User Services Team
- Adhere to Global Information Services policies and procedures supporting the business through best practices and great customer service
- Engage in cross-functional collaboration, working with the wider Global Information Services organization to support the business and organizational changes
- Contribute and support communication with other resolver groups in Global Information Services to ensure appropriate action is taken to resolve issues in a timely manner
- Maintain an open mindset when it comes to sharing knowledge and offering guidance to both new and existing junior members of the End User Services team
- Occasional requirement for after-hours support as needed (Shared burden and low volume expected)
Preferred Requirements:
- Experience working in an ITIL environment
- Knowledge of Windows, Mac, iOS and Android operating systems
- Excellent customer service approach
- Clear and adaptive communication style
- Initiative & self-management
- Process development & maturation
- The ability to multitask, effectively determine priorities and meet SLA’s
- Enthusiasm to learn new skills and embrace change
- Ability to work in a fast-paced environment
- Experience supporting Company Executives directly
- Creation of support documentation, guides, and manuals
Preferred Experience/Education:
- Bachelor’s degree from an accredited college or university or equivalent work experience.
- Experience working within an IT organization
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