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Desktop Support Specialist 3

Madison, WI 53719

Posted: 04/01/2024 Employment Type: Contract Job Category: Infrastructure & Helpdesk Job Number: 613633 Country: United States Is job remote?: No

Job Description

Desktop Support Specialist
Location: Onsite; Madison, WI
Pay: up to $28.25 per hour DOE
Benefits: Health, Dental, Vision and more


Job Overview:

The End User Services (EUS) Desktop Support Specialist will be a key member of the End User Services function, based out of our client's Madison office.


Responsibilities:
  • A key member of the global End User Services team, shared responsibility of effectively managing the Service Management queues in accordance with priority and commitment
  • Together with the global End User Services team, collective responsibility to ensure the efficient staffing of the 1Help 24x5 call center support service
  • Professional, well presented and motivated individual providing support to the general userbase through various communication channels
  • Deliver exceptional results by effectively handling one's personal workload and collaborating effectively with the End User Services Team
  • Adhere to Global Information Services policies and procedures supporting the business through best practices and great customer service
  • Engage in cross-functional collaboration, working with the wider Global Information Services organization to support the business and organizational changes
  • Contribute and support communication with other resolver groups in Global Information Services to ensure appropriate action is taken to resolve issues in a timely manner
  • Maintain an open mindset when it comes to sharing knowledge and offering guidance to both new and existing junior members of the End User Services team
  • Occasional requirement for after-hours support as needed (Shared burden and low volume expected)


Preferred Requirements:
  • Experience working in an ITIL environment
  • Knowledge of Windows, Mac, iOS and Android operating systems
  • Excellent customer service approach
  • Clear and adaptive communication style
  • Initiative & self-management
  • Process development & maturation
  • The ability to multitask, effectively determine priorities and meet SLA’s
  • Enthusiasm to learn new skills and embrace change
  • Ability to work in a fast-paced environment
  • Experience supporting Company Executives directly
  • Creation of support documentation, guides, and manuals


Preferred Experience/Education:
  • Bachelor’s degree from an accredited college or university or equivalent work experience. 
  • Experience working within an IT organization

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com, @theplanetforward.com, @planet-technology.com, @planet-pro.com, @planetinteractive.com, @pfes.com, @launchcg.com, @planet-pharma.com, @planet-healthcare.com) - and not a domain with an alternative extension like .net, .org or .jobs.

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About Madison, WI

Explore exciting job opportunities in and around Madison, Wisconsin! Nestled in the heart of the Dairy State, Madison offers a vibrant blend of bustling city life and picturesque natural beauty. Known for its rich history, diverse population, and renowned University of Wisconsin-Madison, this area boasts a thriving arts scene with gems like the Chazen Museum of Art and Overture Center for the Arts. Indulge in local delicacies like cheese curds and brats, catch a game cheering for the Badgers or the Mallards, and unwind in the stunning Olbrich Botanical Gardens or along the scenic shores of Lake Mendota. Join us in this dynamic community for unmatched career growth and a truly unique Midwestern experience! Start your job search today.
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