Skip to content

Job Openings

Customer Service Specialist

Boston, MA 02108

Posted: 03/22/2023 Employment Type: Contract Job Category: Administrative Job Number: 546200 Country: United States Is job remote?: No

Job Description

Customer Service Specialist
Temp – 4 months

Boston, MA
Pay Range:

Must Haves:
  • 2+ years of strong customer service/call center experience
  • Proficient with Microsoft Office Suite Programs
  • Strong written and verbal communication skills, including over the phone with customers

Job Summary:

The Customer Service Specialist will:
  • Guide customers through proper use of the vendor-managed licensing system
  • Triage, troubleshoot, resolve, and escalate customer issues as necessary
  • Create and track customer tickets
  • Provide high-level answers to general BHPL licensing process questions
  • Handle customer phone calls and respond to email requests
  • Create systems to compile and archive frequent responses to assist building the E-Licensing support website
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.
Social Share Buttons and Icons powered by Ultimatelysocial