The Planet Group
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Customer Service Specialist
Temp – 4 months
Boston, MA
Pay Range: $23.00-$28.00/hr.
Must Haves:
Job Summary:
The Customer Service Specialist will:
Customer Service Specialist
250 Washington St Boston, MA 02108 US
Posted: 03/22/2023
2023-03-22
2023-04-26
Employment Type:
Contract
Job Category: Administrative
Job Number: 546200
Country: United States
Is job remote?: No
Job Description
Customer Service Specialist
Temp – 4 months
Boston, MA
Pay Range: $23.00-$28.00/hr.
Must Haves:
- 2+ years of strong customer service/call center experience
- Proficient with Microsoft Office Suite Programs
- Strong written and verbal communication skills, including over the phone with customers
Job Summary:
The Customer Service Specialist will:
- Guide customers through proper use of the vendor-managed licensing system
- Triage, troubleshoot, resolve, and escalate customer issues as necessary
- Create and track customer tickets
- Provide high-level answers to general BHPL licensing process questions
- Handle customer phone calls and respond to email requests
- Create systems to compile and archive frequent responses to assist building the E-Licensing support website