The Planet Group
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http://www.theplanetgroup.com
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Customer Service Rep: Clinical
6-month contract
Location: Batesville, IN
Must Haves:
Job Description:
This position is responsible for completing by telephone, a medical assessment with potential new clients interested in purchasing, our fixed annuity with a long-term care rider distributed through our partner banks and marketing organizations. This position is also responsible for assisting clients who seek to begin using their long-term care benefits after purchasing a contract. Knowledgeable in medical terminology and the ability to speak clearly and record accurate information is required.
Responsibilities:
Customer Service Rep: Clinical
One Forethought Center Batesville, IN 47006 Batesville, IN 47006 US
Posted: 01/31/2024
2024-01-31
2024-05-03
Employment Type:
Contract
Job Category: Customer Service
Job Number: 612514
Country: United States
Is job remote?: No
Job Description
Customer Service Rep: Clinical
6-month contract
Location: Batesville, IN
Must Haves:
- Associates degree or equivalent experience
- 1-3 years experience within the health care industry (medical office, pharmacy or similar)
- Medical terminology knowledge
- Customer service / call center experience preferred
- Understanding of medication usage
- Spanish speaking
Job Description:
This position is responsible for completing by telephone, a medical assessment with potential new clients interested in purchasing, our fixed annuity with a long-term care rider distributed through our partner banks and marketing organizations. This position is also responsible for assisting clients who seek to begin using their long-term care benefits after purchasing a contract. Knowledgeable in medical terminology and the ability to speak clearly and record accurate information is required.
Responsibilities:
- Conduct phone interviews, provide excellent customer service by telephone
- Understand annuity and insurance products, procedures and system capabilities
- Verify personal information
- Administer telephonic cognitive screening tests
- Complete initial inquiry phone call for long-term care benefits
- Respond to questions regarding long-term care claims benefits
- Accurate data entry and record keeping
- Question clients regarding medication usage and record responses
- Determine when cases need to be referred to underwriting
- Communicate underwriting decisions to the field
- Ensure compliance with Federal and State regulations, company guidelines and practices regarding personally identifiable information and personal health information
- Other duties as assigned by management
- Associates degree or equivalent experience
- 1-3 years experience within the health care industry (medical office, pharmacy or similar)
- Customer service / call center experience preferred
- Knowledgeable in medical terminology, especially prescription drugs
- Understanding of medication usage is helpful
- Excellent communication skills, including ability to tailor tone, cadence and inflection to client needs
- Ability to speak clearly, annunciate properly and accurately
- Ability to type and talk simultaneously and professionally fill dead space when waiting for information
- Previous experience with geriatric patients
- Basic computer navigation
- Excellent data entry skills with attention to detail and accuracy on a daily basis
- Demonstrate strong attention to detail with excellent organizational skills
- Strong interpersonal and team skills required
- Participates as a fully functional team member by learning and performing all team processes
- Support operational measures and assist in meeting established service standards
- Strong written and oral communication skills
- Ability to maintain positive attitude and composure in dealing with difficult situations
- Spanish preferred
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Ready to embark on a new career adventure? Batesville, Indiana, awaits with a tapestry of job opportunities just for you! Nestled in the picturesque countryside of southeastern Indiana, Batesville offers a blend of small-town charm and thriving industry. Boasting historic landmarks like the Batesville Store and Arts & Cultural Center, renowned cuisine at local eateries like The Sherman, and a vibrant arts scene at the Gibson Theatre, Batesville has something for everyone. With easy access to outdoor recreation at Liberty Park and Brum Woods, as well as close proximity to Indianapolis for major league sports and concerts, Batesville is the ideal place to grow your career while enjoying a life full of culture, community, and endless possibilities. Explore our job listings today and discover your next career opportunity in this welcoming and dynamic region!