The Planet Group
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http://www.theplanetgroup.com
http://www.theplanetgroup.com
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Customer Service Rep - Golf Industry
1818 Aston Ave Carlsbad, CA 92008 US
Posted: 04/30/2024
2024-04-30
2024-06-07
Employment Type:
Contract
Job Category: Customer Service
Job Number: 612613
Country: United States
Is job remote?: No
Job Description
Customer Service Representative
6-Month Contract
Onsite: Carlsbad, CA
Pay Range: $20
Must Haves:
Golf club/product knowledge
Call center customer service experience
Preferred:
College degree
Job Summary/Description:
Tasks and Responsibilities:
6-Month Contract
Onsite: Carlsbad, CA
Pay Range: $20
Must Haves:
Golf club/product knowledge
Call center customer service experience
Preferred:
College degree
Job Summary/Description:
Tasks and Responsibilities:
- Ability to handle a high call volume while simultaneously utilizing systems to retrieve information and enter incoming orders.
- Utilize expertise in product knowledge while communicating with golf professionals, sales associates and consumers.
- Strong verbal communication skills, with ability to identify core issues and provide appropriate solutions.
- Drives business through upselling/cross selling other products to wholesale and consumers.
- Ensures timely execution of order entry and consumer emails via Freshdesk.
- Learn and work within established policies and procedures, with sound judgment.
- Composed and enthusiastic phone voice with good articulation.
- Primary communication will be executed via email with Sales Reps and Accounts.
- Order entry turnaround time of less than 24 is required.
- Extensive follow up communication will be required on order entry updates, invoice questions, and/or product launch details.
- Golf Club/Product knowledge is Required
- Golf Retail experience along with club fitting experience is helpful
- Prior Customer Service experience in a call-center environment (preferably Golf Company)
- Excellent typing and computer skills (MS Office required). Lotus Notes helpful.
- Must be self-motivated and a team player
- Ability to multi-task and be organized
- College degree preferred
- Flexibility in work schedule in a call center that operates from 6 AM to 4:00 PM. (hours subject to change based on business needs and seasonality)
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Start your next chapter in scenic Carlsbad, California! Known for its stunning beaches, year-round sunshine, and vibrant cultural scene, Carlsbad offers a truly unique backdrop for career growth. Imagine working in this coastal paradise, with attractions like Legoland California Resort, the Flower Fields, and the historic Leo Carrillo Ranch adorning your commute. Enjoy exploring local art galleries, catching a play at the New Village Arts theater, or cheering on the San Diego Legion rugby team at Torero Stadium. With numerous parks, hiking trails, and top-rated golf courses nearby, Carlsbad provides the perfect work-life balance. Let our job listings connect you with exciting opportunities in this dynamic region – where every day feels like a vacation!