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Customer Service Coordinator

Norwood, MA 02062

Posted: 06/10/2024 Employment Type: Direct Hire/Perm Job Number: 618648 Country: United States Is job remote?: No

Job Description

Customer Service Coordinator
Location: Hybrid – 3 days onsite, Norwood MA

Must Haves:
  • Bachelor’s degree or equivalent experience
  • 1+ years’ of experience with Sales, Customer Service, Customer Success in the manufacturing industry
  • Advanced technical savvy
  • Excellent communication skills

  • Salesforce, Epicor or any manufacturing ERP system

Job Summary/Description: a growing biotech organization is seeking a collaborative professional driven by customer satisfaction to join their expanding Customer Service team. As a Customer Coordinator, you'll play a pivotal role in delivering top-tier support across various channels, including inbound and outbound calls, order processing, quote generation, and managing the CS Team's shared inbox. This hybrid remote position demands a relentless commitment to prioritizing the customer experience above all else.

Key Responsibilities:
  • Provide comprehensive customer support across different areas as per daily requirements, catering to both internal and external stakeholders.
  • Manage the shared inbox ticketing system (Freshdesk) to facilitate smooth order management, including order entry, tracking, and change requests.
  • Respond promptly to customer inquiries and quote requests, ensuring timely resolution.
  • Handle vendor and supplier requests from distributors efficiently.
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About Norwood, MA

Ready to take the next step in your career? Explore our job opportunities in the vibrant area around Norwood, Massachusetts! Located just outside of Boston, Norwood offers a perfect blend of small town charm and big city amenities. From the historic Norwood Theatre to the lush trails of Francis William Bird Park, this area has something for everyone. Enjoy delicious New England cuisine, catch a game at Gillette Stadium, or explore the local art scene at Infinity Art Gallery. Join us in Norwood and discover endless growth opportunities and a supportive community that will help you thrive professionally. Start your job search today and take advantage of all that this exceptional region has to offer!
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