The Planet Group
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http://www.theplanetgroup.com
http://www.theplanetgroup.com
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Customer Service Coordinator
2 Technology Way Norwood, MA 02062 US
Posted: 07/02/2024
2024-07-02
2024-08-07
Employment Type:
Direct Hire/Perm
Job Category: Customer Service
Job Number: 618648
Country: United States
Is job remote?: No
Job Description
Customer Service Coordinator
Direct
Location: Hybrid – 3 days onsite, Norwood MA
Must Haves:
Preferred:
Job Summary/Description: a growing biotech organization is seeking a collaborative professional driven by customer satisfaction to join their expanding Customer Service team. As a Customer Coordinator, you'll play a pivotal role in delivering top-tier support across various channels, including inbound and outbound calls, order processing, quote generation, and managing the CS Team's shared inbox. This hybrid remote position demands a relentless commitment to prioritizing the customer experience above all else.
Key Responsibilities:
Direct
Location: Hybrid – 3 days onsite, Norwood MA
Must Haves:
- Bachelor’s degree or equivalent experience
- 1+ years’ of experience with Sales, Customer Service, Customer Success in the manufacturing industry
- Advanced technical savvy
- Excellent communication skills
Preferred:
- Salesforce, Epicor or any manufacturing ERP system
Job Summary/Description: a growing biotech organization is seeking a collaborative professional driven by customer satisfaction to join their expanding Customer Service team. As a Customer Coordinator, you'll play a pivotal role in delivering top-tier support across various channels, including inbound and outbound calls, order processing, quote generation, and managing the CS Team's shared inbox. This hybrid remote position demands a relentless commitment to prioritizing the customer experience above all else.
Key Responsibilities:
- Provide comprehensive customer support across different areas as per daily requirements, catering to both internal and external stakeholders.
- Manage the shared inbox ticketing system (Freshdesk) to facilitate smooth order management, including order entry, tracking, and change requests.
- Respond promptly to customer inquiries and quote requests, ensuring timely resolution.
- Handle vendor and supplier requests from distributors efficiently.
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