The Planet Group
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http://www.theplanetgroup.com
http://www.theplanetgroup.com
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The Customer Account Specialist is responsible for building relationships with our customers and collaborating with internal teams to solve customer needs. .
RESPONSIBILITIES
EDUCATION & EXPERIENCE
Customer Account Specialist (2)
9 Forge Park Franklin, MA 02038 US
Posted: 07/25/2024
2024-07-25
2024-08-25
Employment Type:
Direct Hire/Perm
Job Category: Customer Service
Job Number: 618112
Country: United States
Is job remote?: No
Job Description
The Customer Account Specialist is responsible for building relationships with our customers and collaborating with internal teams to solve customer needs. .
RESPONSIBILITIES
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Manage the customer’s account by communicating expected delivery dates; managing expedite requests; communicating tracking and follow up information regarding customer orders both internally and externally.
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Proactively implementing solutions and sharing status updates to meet on-time-delivery and quality metrics.
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Build and maintain sustainable customer and internal department relations to meet/exceed customer expectations
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Directly support outside sales with dedicated customer base
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Responding to internal requests within a timely manner demonstrating the ability to resolve issues and provide solutions
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Proactive quote, order, and customer management
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Quoting products and services including product selection understanding and additional product recommendations
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Recognizing competitive market pricing parameters and adjusting as needed in accordance with pricing, inventory, and sales initiatives.
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Order / data entry into ERP System
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Identity and add prospects within assigned territory to assist with company sales initiatives.
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Outbound follow up on new leads.
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Identify customer needs and offer solutions utilizing the company services and/or products providing the best solution to meet customer needs and company sales goals.
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Recognize industry trends that may impact customer needs and continued sales.
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Ability to generate, review and analyze reports related to customer sales activities related to the above.
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Proactive promotion of customer incentives that align with the sales strategy.
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Upsell customers additional complimentary products and solutions.
EDUCATION & EXPERIENCE
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High school diploma required; 4-year degree preferred but not required with adequate experience.
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4+ years of experience in a sales-related environment like customer service, outside/inside sales, technical sales, purchasing, etc.
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Manufacturing, Industrial or Distribution experience required
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