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The Planet Grouphttps://cdn.haleymarketing.com/templates/63515/logos/theplanetgroup-200x200.pnghttp://www.theplanetgroup.comhttp://www.theplanetgroup.comtrue
The Customer Account Specialist is responsible for building relationships with our customers and collaborating with internal teams to solve customer needs. .
RESPONSIBILITIES
Manage the customer’s account by communicating expected delivery dates; managing expedite requests; communicating tracking and follow up information regarding customer orders both internally and externally.
Proactively implementing solutions and sharing status updates to meet on-time-delivery and quality metrics.
Build and maintain sustainable customer and internal department relations to meet/exceed customer expectations
Directly support outside sales with dedicated customer base
Responding to internal requests within a timely manner demonstrating the ability to resolve issues and provide solutions
Proactive quote, order, and customer management
Quoting products and services including product selection understanding and additional product recommendations
Recognizing competitive market pricing parameters and adjusting as needed in accordance with pricing, inventory, and sales initiatives.
Order / data entry into ERP System
Identity and add prospects within assigned territory to assist with company sales initiatives.
Outbound follow up on new leads.
Identify customer needs and offer solutions utilizing the company services and/or products providing the best solution to meet customer needs and company sales goals.
Recognize industry trends that may impact customer needs and continued sales.
Ability to generate, review and analyze reports related to customer sales activities related to the above.
Proactive promotion of customer incentives that align with the sales strategy.
Upsell customers additional complimentary products and solutions.
EDUCATION & EXPERIENCE
High school diploma required; 4-year degree preferred but not required with adequate experience.
4+ years of experience in a sales-related environment like customer service, outside/inside sales, technical sales, purchasing, etc.
Manufacturing, Industrial or Distribution experience required
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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