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Client Services Rep x2

Halifax, NS B3S0H1

Posted: 02/22/2024 Employment Type: Contract Job Category: Customer Service Job Number: 612795 Country: Canada Is job remote?: Yes

Job Description

Client Service Representative
3-Month Contract
Remote *Must be in Canada

Pay Range: $17 CAD

Must Haves
:
Minimum 2 years of customer service experience
Ability to work a flexible 8-hour shift starting between the hours of 11am and 1pm AST
Microsoft Office experience
Proficiency with various web browsers

Preferred:
Bilingual in Spanish
University degree
Healthcare experience
Registered/Certified Respiratory Therapist

Job Summary/Description:
The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to our products, services, warranty, order processing, data entry and resolving general complaints.
Responsibilities:
  • Contact patients via the phone to check-in on their therapy status, collect adherence information, and order therapy supplies.
  • Handle inbound customer orders for medical supplies, answer questions and receive comments on products and services.
  • Assist patients with any issues, and escalating appropriately when issue needs to be addressed by the local provider.
  • Maintain client account records, track deadlines, and manage tasks in web-based tools.
  • Multi-task, prioritize and organize all calls and emails sent to you and assigned to you.
  • Document all technical inquiries and customer-reported problems in the ticketing system.
  • Adherence to a pre-defined schedule (Workforce Management).
Qualifications and Experience:
  • Minimum 2 years of experience in a customer support environment.
  • Must have strong organizational skills that demonstrate the ability to prioritize upon short notice while maintaining accuracy.
  • Able to demonstrate grit, initiative, have the ability to learn fast and to work effectively within the team environment.
  • Excellent written and verbal communication skills.
  • Detail oriented with excellent analytical and problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous.
  • Ability to work effectively with minimal supervision.
  • Strong interpersonal skills; collaborative team player with a positive, can-do approach.
  • Proficiency with Microsoft Office Suite (Outlook, Word, and Excel).
  • Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari).
 Desirable:
  • Bi-lingual in English/Spanish
  • University degree or College diploma in a relevant discipline would be considered an asset.
  • Sleep, Oxygen, Nebulizer, or Diabetic therapy experience would be considered an asset.
  • Registered/Certified Respiratory Therapist would be considered an asset.

 
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