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Client Services Rep x2

Halifax, NS B3S0H1

Posted: 02/27/2024 Employment Type: Contract Job Category: Customer Service Job Number: 612795 Country: Canada Is job remote?: Yes

Job Description

Client Service Representative
3-Month Contract
Remote *Must be in Canada

Pay Range: $17 CAD

Must Haves:
Minimum 2 years of customer service experience
Ability to work a flexible 8-hour shift starting between the hours of 11am and 1pm AST
Microsoft Office experience
Proficiency with various web browsers

Preferred:
Bilingual in Spanish
University degree
Healthcare experience
Registered/Certified Respiratory Therapist

Job Summary/Description:
The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to our products, services, warranty, order processing, data entry and resolving general complaints.
Responsibilities:
  • Contact patients via the phone to check-in on their therapy status, collect adherence information, and order therapy supplies.
  • Handle inbound customer orders for medical supplies, answer questions and receive comments on products and services.
  • Assist patients with any issues, and escalating appropriately when issue needs to be addressed by the local provider.
  • Maintain client account records, track deadlines, and manage tasks in web-based tools.
  • Multi-task, prioritize and organize all calls and emails sent to you and assigned to you.
  • Document all technical inquiries and customer-reported problems in the ticketing system.
  • Adherence to a pre-defined schedule (Workforce Management).
Qualifications and Experience:
  • Minimum 2 years of experience in a customer support environment.
  • Must have strong organizational skills that demonstrate the ability to prioritize upon short notice while maintaining accuracy.
  • Able to demonstrate grit, initiative, have the ability to learn fast and to work effectively within the team environment.
  • Excellent written and verbal communication skills.
  • Detail oriented with excellent analytical and problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous.
  • Ability to work effectively with minimal supervision.
  • Strong interpersonal skills; collaborative team player with a positive, can-do approach.
  • Proficiency with Microsoft Office Suite (Outlook, Word, and Excel).
  • Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari).
 Desirable:
  • Bi-lingual in English/Spanish
  • University degree or College diploma in a relevant discipline would be considered an asset.
  • Sleep, Oxygen, Nebulizer, or Diabetic therapy experience would be considered an asset.
  • Registered/Certified Respiratory Therapist would be considered an asset.

 

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com, @theplanetforward.com, @planet-technology.com, @planet-pro.com, @planetinteractive.com, @pfes.com, @launchcg.com, @planet-pharma.com, @planet-healthcare.com) - and not a domain with an alternative extension like .net, .org or .jobs.

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About Halifax, NS

Discover exciting career opportunities in the vibrant area around Halifax, Nova Scotia! Nestled on the breathtaking shores of the Atlantic Ocean, Halifax offers an irresistible blend of historic charm, bustling arts scene, and incredible natural beauty. From exploring the iconic Halifax Citadel National Historic Site to enjoying delicious local seafood at the Halifax Seaport Farmers' Market, there is no shortage of unique experiences to be had in this maritime gem. With renowned art galleries like the Art Gallery of Nova Scotia, world-class theaters such as Neptune Theatre, and the passionate support for sports teams like the Halifax Mooseheads, Halifax has something for everyone. Embrace a dynamic career in this dynamic region - check out our job listings today and take your next career step in Halifax!
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