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CRM Operations Manager

San Francisco, CA 94110

Posted: 05/23/2024 Employment Type: Contract Job Category: Marketing Job Number: 614660 Country: United States Is job remote?: Yes

Job Description

Location: Remote
Schedule: 40 Hours per week 
Pay: Up to $67.10 per hour DOE
Benefits: Health, Vision, Dental, 401K Planet Interactive's Fortune 500 financial services client is seeking a CRM Operations Manager with 3+ years of experience in data driven marketing for a 12-month contract.

CRM Operations Manager Responsibilities:
  • Build relationships and influence cross-functionally with CRM Marketing Managers, legal and compliance, analytics and creative to meet ambitious growth CRM targets.
  • Responsible for deploying communications to users via owned, digital channels across platform
  • Clarify, capture, and optimize requirements to build ad-hoc and automated communications for email, push and in-app. Create a systematic process for identifying risks and dependencies.
  • Develop and Optimize a QA framework that will alleviate any ambiguity while holding stakeholders accountable
  • Manage ticket creation (in Jira) and process for developers, audience creation and delivery, legal approvals, and Launch QA
  • Manage all requirements for disclosures with Legal/Compliance (if applicable) and manage guidelines for all
  • Understand how to create links and QA link destinations to ensure quality standards are met.
  • Communicate and coordinate status updates, launch confirmations, ETAs, blockers, and campaign results to key stakeholders with recommendations for growth and scale.
  • Contribute to personalization strategy to ensure CRM requirements are briefed in and executed to ensure we are sending the most relevant comms to our customers
  • Deeply understand our North America consumers and identify opportunities for growth and optimization
CRM Operations Manager Qualifications:
  • 3+ years experience in the marketing field specializing in CRM or data-driven marketing, preferably at a design firm, ad agency, or in-house marketing communications or creative services department. 
  • Proven track record of managing processes from key stakeholders that drive performance and achieve KPIs
  • Capable of thinking out-of-the-box and developing new ways of working
  • Extremely organized so that tracking to end goals is second nature
  • Quality control is a priority and how you manage to it can be documented and followed by all stakeholders
  • You’re strategic and analytical in your thinking and a strong communicator with your team and cross-functional teams
  • You work effectively with product, creative, development, legal and other cross-functional teams.
  • You are a self-starter and can work independently 
  • You manage expectations by building positive relationships with colleagues and business partners.
  • You work well within tight deadlines and are flexible as necessary.
Education:    
  • Bachelor degree or equivalent experience in commerce, marketing or similar field is preferred

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com, @theplanetforward.com, @planet-technology.com, @planet-pro.com, @planetinteractive.com, @pfes.com, @launchcg.com, @planet-pharma.com, @planet-healthcare.com) - and not a domain with an alternative extension like .net, .org or .jobs.

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About San Francisco, CA

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