The Planet Group
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http://www.theplanetgroup.com
http://www.theplanetgroup.com
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Associate Account Managers
4201 N Beach St Fort Worth, TX 76137 US
Posted: 08/17/2022
2022-08-17
2023-10-12
Employment Type:
Contract To Hire
Job Category: Other
Job Number: 492946
Country: United States
Is job remote?: No
Job Description
Job Description
Accountable for maintaining a positive Customer Relationship through accurate, cost effective, compliant and buildable Quotes, as well as knowledgeable of all aspects of Order Management and After Sales Support
Responsibilities
Accountable for maintaining a positive Customer Relationship through accurate, cost effective, compliant and buildable Quotes, as well as knowledgeable of all aspects of Order Management and After Sales Support
Responsibilities
- Interface with customer, outside sales and company leadership
- Conduct Quality Control on Quotes and Orders
- Save Quote into Laserfiche and maintain quote and order folders, as required
- Send submittals with buyout preapproval form, if applicable
- Provide clear expectations and drive accountability to ensure all internal and external SLAs are met
- Coach, mentor and provide feedback on Quote Specialists and Customer Service Assistant
- Enter service issues
- Work on special projects for customer
- Create Miscellaneous Orders / Corrective Actions
- Accountable for all aspects of order management
- Accountable for all aspects of after sales support
- Maintain customer schedules, as required
- Maintain Customer Libraries (Specs)
- Review & Revise jobs • Maintain volume of 40-60% of Account Manager within same segment
- Must be able to perform all the responsibilities of the Customer Service Assistant and Quote Specialist
- Associate Degree preferred, will consider experience in lieu of
- 2 years experience in Customer Service with estimating in engineered to order product, preferably within the walk-in industry
- Ability to set clear expectations and hold others accountable
- Ability to be a self-starter and work independently
- Strong emphasis on Math and Technical skills
- Strong verbal and written communication skills
- Strong prioritization, multi-tasking and organization skills
- Detail oriented
- Strong MS Office skills
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