300 Longwood Avenue Boston, MA 02115 US
High school diploma required
Previous clerical/administrative experience preferred; customer service experience
- Welcoming and registering volunteer donors. Updating demographic information and/or creating records for donors.
- Answering, screening and routing calls and emails from blood donors/potential donors. Providing routine and/or standardized information within scope of knowledge and authority, directing to other appropriate parties as needed. Drafting responses to routine correspondence.
- Performing routine clerical duties – opening and sorting mail, retrieving and delivering patient records, photocopying materials and sorting, collating and distributing documents.
- Providing positive and effective customer service that supports departmental and hospital operations.
- May support additional projects/department processes as needed.