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Account Manager

Austin, TX 78727

Posted: 02/28/2024 Employment Type: Contract Job Category: Account & Project Management Job Number: 612739 Country: United States Is job remote?: No

Job Description

Planet Interactive is seeking an Account Manager to join one of our well-known global pharmaceutical clients.

Pay Rate: $25-$30/hr+ depending on experience 

The Account Manager serves as the primary liaison between the Ad Agency and the brand teams and is responsible for managing the day-to-day relationships within the Agency. Working in partnership with the Agency’s creative staff and external resources/suppliers, the position provides strategic direction and counsel to help the brand teams meet their business objectives/sales goals.

Account Manager Responsibilities:
  • Serve as a customer subject matter expert, responding to inquiries, investigating and following up on requests, triaging calls, and resolving issues.
  • Achieve sales quota results in the assigned territory, managing and nurturing 500+ accounts.
  • Utilize inside sales techniques to achieve positive outcomes with a targeted list of healthcare institutions.
  • Resolve issues and answer questions with the highest degree of quality and accuracy, in accordance with company standards and guidelines.
  • Provide excellent customer service in a professional and courteous manner.
  • Establish a commanding and engaging phone presence, building and maintaining productive business relationships.
  • Investigate and promptly resolve complex customer issues, including re-educating customers on product contracts and ensuring compliance with minimum purchase requirements.
  • Demonstrate effectiveness in working independently and as part of a team.
  • Listen and respond appropriately to customer needs and questions, ensuring alignment with call plan objectives.
  • Successfully complete product training and meet training expectations to effectively service customers.
  • Meet and exceed established call volume metrics on a daily and monthly basis.
  • Troubleshoot vaporizer issues with external vendor, GAS.
  • Investigate and resolve complex customer issues related to vaporizers.
  • Collaborate closely with the contracting department to ensure adherence to all contracts, particularly those related to product.
Account Manager Qualifications:
  • 2-4 years of Customer Service and Sales Experience.
  • Experience with Salesforce and SAP.
  • Experience working in a team-oriented, collaborative environment.
  • Proficiency in MS Office Suite.
  • High School Diploma (Bachelor's Degree preferred).
Account Manager Skills:
  • Excellence focused with an optimistic and inquisitive mindset.
  • Excellent communication skills, both oral and written.
  • Exceptional organizational skills and ability to prioritize effectively.
  • Ability to handle and lead multiple tasks/projects independently.
  • Skilled problem solver with the ability to make quality decisions.
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