The Planet Group
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http://www.theplanetgroup.com
http://www.theplanetgroup.com
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IT Support Specialist Primary Responsibilities
IT support specialist
Posted: 08/23/2023
2023-08-23
2023-10-18
Employment Type:
Contract
Job Category: Technology
Job Number: 559434
Country: United States
Is job remote?: No
Job Description
IT Support Specialist Primary Responsibilities
- Primary escalation point for all client hardware and software related needs
- Support client related operational tasks
- New client hardware imaging and deployments
- Application deployments and upgrades
- Windows 10/11 operating system support
- Business productivity and manufacturing application support
- Site level Active Directory object management
- User, group and computer object management
- Support of Office 365 / Exchange Online related tasks
- Support of remote users
- Basic Windows server support
- User Education efforts for onsite requirements or general requirements
- Good foundational experience working with MS Office & Office 365
- Experience working with Active Directory
- Experience working with client imaging and software deployment products
- Experience working in an IT environment that leverages both external and internal resources.
- Prior experience with the following is a plus:
- Basic understanding of networking technologies
- Experience with Sharepoint access management
- Experience with InTune/Mobile BYOD administration
- Familiarity with Azure in a hybrid environment
- Supporting an Engineering organization running SolidWorks
- Experience in a manufacturing environment
- Experience using SQL Server
- Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clients
- Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.
- Detail-oriented and self-motivated and be able to work independently
- Exceptional oral and written communication skills and the capability to work with customers at all levels
- Proven ability to identify process improvement opportunities, develop recommendations and document processes
- Proven ability to work as a team player in a cross-functional team environment
- Exceptional work ethic
- Must be able to follow defined processes and develop processes where lacking
- Must be able to multi-task, as the support environment requires attention across multiple areas
- Flexibility to work outside normal business hours as required by position and assignments
- A minimum of 3 years hands on experience
- Bachelor’s degree in Business, IT or related field preferred
- Up to 15% Global Travel
- Able to obtain up to date Covid-19 vaccination status prior to employment start day (full vaccination dose and booster, if eligible) per the current CDC guidelines.
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