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IT support specialist

Apex, NC 27502,

Posted: 08/23/2023 Employment Type: Contract Job Category: Technology Job Number: 559434 Country: United States Is job remote?: No

Job Description


IT Support Specialist   Primary Responsibilities
  • Primary escalation point for all client hardware and software related needs
  • Support client related operational tasks
  • New client hardware imaging and deployments
  • Application deployments and upgrades
  • Windows 10/11 operating system support
  • Business productivity and manufacturing application support
  • Site level Active Directory object management
  • User, group and computer object management
  • Support of Office 365 / Exchange Online related tasks
  • Support of remote users
  • Basic Windows server support
  • User Education efforts for onsite requirements or general requirements
Technical requirements
  • Good foundational experience working with MS Office & Office 365
  • Experience working with Active Directory
  • Experience working with client imaging and software deployment products
  • Experience working in an IT environment that leverages both external and internal resources.
  • Prior experience with the following is a plus:
    • Basic understanding of networking technologies
    • Experience with Sharepoint access management
    • Experience with InTune/Mobile BYOD administration
    • Familiarity with Azure in a hybrid environment
    • Supporting an Engineering organization running SolidWorks
    • Experience in a manufacturing environment
    • Experience using SQL Server
Skills/values:
  • Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clients
  • Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.
  • Detail-oriented and self-motivated and be able to work independently
  • Exceptional oral and written communication skills and the capability to work with customers at all levels
  • Proven ability to identify process improvement opportunities, develop recommendations and document processes
  • Proven ability to work as a team player in a cross-functional team environment
  • Exceptional work ethic
  • Must be able to follow defined processes and develop processes where lacking
  • Must be able to multi-task, as the support environment requires attention across multiple areas
  • Flexibility to work outside normal business hours as required by position and assignments
  Required Experience, Education, Skills, Training and Competencies
  • A minimum of 3 years hands on experience
  • Bachelor’s degree in Business, IT or related field preferred
  Travel Requirements   
  • Up to 15% Global Travel
  Physical Requirements
  • Able to obtain up to date Covid-19 vaccination status prior to employment start day (full vaccination dose and booster, if eligible) per the current CDC guidelines.
Lifting of PC and IT equipment
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About Apex, NC

Ready for a career upgrade near Apex, North Carolina? This vibrant area nestled in the heart of the Tar Heel State promises not only a plethora of job opportunities but also a charming community with a thriving arts scene, delectable Southern cuisine, and access to top-notch recreational activities. From the historic downtown area to the beautiful parks and trails like Apex Community Park and Jordan Lake State Recreation Area, there's something for everyone here. Explore career possibilities in this quaint yet dynamic locale, where you can enjoy cultural gems like Halle Cultural Arts Center and catch a show at the nearby Duke Energy Center for the Performing Arts. Dive into the local scene and root for the Carolina Hurricanes, or take a leisurely stroll through Salem Street, where boutiques and cafes beckon. Discover why Apex, NC is where careers flourish and lifestyles thrive. Start your search today!
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