Customer Support Representative

Location: Atlanta, Georgia

Country: United States

Category: Customer Service

Workplace Location: Remote

Employment Type: Contract

Posted Date: July 9, 2026

Job ID: 649529

Job Description

Customer Support Representative
6 months - Remote
Pay: $25.00/hr.

Must Haves:

  • 2+ years of experience in a customer support or implementation type role
  • Experience with Benefits Administration and/or Health Insurance
Preferred:
  • UKG Ready experience
  • Experience delivering virtual customer training
  • COBRA Administration knowledge
  • Experience working with brokers or benefits providers

Job Description:
This position works directly with customers, participants, brokers, and internal teams to ensure a seamless support experience. The ideal candidate enjoys solving problems, educating customers, and managing multiple priorities while ensuring compliance with regulations. This role will also assist heavily with Open Enrollment activities, making strong organization and attention to detail critical.

EEO Statement

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About The Planet Group

The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.

As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.

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