Job Title: Community Operations Coordinator (Part?Time, Professional Staff)
Location: Boston MA 
Contract Length: 3-month contract
Schedule: Part time (flexible; includes occasional evening/weekend events)
Must be on-site
Pay: 20-25/hr

Qualifications (Required):

• 2+ years of experience in student affairs, community engagement, program coordination, or related professional experience.
• Strong front desk or customer service experience, with demonstrated ability to manage check-in processes and maintain welcoming public spaces.
• Experience with data collection, analysis, and reporting (Excel, Google Sheets required; Tableau or Google Data Studio a plus).
• Excellent written and verbal communication skills, with the ability to engage effectively across diverse communities.
• Ability to work independently, demonstrate initiative, and adapt to evolving priorities with professionalism and discretion.

Preferred Qualifications:

• Tableau or Google Data Studio experience is a plus
• Experience with WordPress and TeamUp preferred but not required.
• Experience designing communications and promotional materials; familiarity with social media management and graphic design tools (Canva, Adobe Creative Cloud) preferred.

The Program & Community Operations Coordinator is a part-time professional staff member responsible for managing day-to-day community operations for the Center for Diversity, Equity, & Inclusion. Reporting to the Center Assistant Director and working closely with the DEI team, this role blends front desk operations, student engagement and check-in management, communications and promotional design, data tracking and reporting, and partnership development.

The Coordinator plays a key role in ensuring timely, inclusive, and well-organized programming that fosters belonging and strengthens community across Questrom.
 

• Serve as the primary front desk representative during assigned hours; welcome visitors, respond to inquiries (in person, phone, and email), and provide appropriate resource referrals.

• Manage student and guest check-in processes for drop-in hours and events; maintain a professional, inclusive, and welcoming environment.

• Maintain and restock community resources (e.g., snacks, supplies, informational materials) to ensure the space remains accessible, organized, and event-ready.

• Create and distribute promotional materials for Center events, initiatives, and resources across multiple channels (digital signage, social media, email, and print).

• Maintain accurate event listings on the Center’s website and ensure timely posting on Questrom and Boston University calendars.

• Track and summarize attendance, engagement metrics, and program outcomes for Center events and initiatives.

• Maintain organized records and support reporting efforts to inform programming decisions and continuous improvement.

• Collaborate with the DEI team and campus stakeholders to identify opportunities for student development and capacity building.

• Advocate for student needs by identifying common barriers and recommending process improvements or conflict-resolution strategies.