Inside Sales Representative
Location: Franklin, Massachusetts
Country: United States
Category: Customer Service
Workplace Location: Onsite
Employment Type: Direct Hire/Perm
Posted Date: March 9, 2026
Job ID: 644833
Job Description
The Inside Sales Representative provides prompt and professional sales and sales support to internal and external customers with accuracy and efficiency.
Job Functions:
- Works within a team environment to build strong customer relationships to achieve monthly/annual sales targets and customer retention
- Works with Regional Sales Manager to build strong customer relationships.
- Manages an existing book of business and development of new customers within a defined territory.
- Identify both customer & product trends in defined sales territory and is part of a team to help communicate territory changes to leadership.
- Provides technical product application support and manages customer needs with engineering department.
- Develops customer quotes, pricing and follow-up using a CRM system. Utilizes CRM to communicate sales pipeline and development of short-range product forecasts.
- Performs outbound calling and lead prospecting as required.
- Interfaces with customers and internal resources to ensure timely delivery of customer orders and provides technical assistance on our products and services
- Manages customer adoption rate and sign-up for our eCommerce platform.
- Manages incoming customer phone calls and email inquiries from customers, company representatives, and sales managers.
- Primary point of contact for setting up new customers, manages customer orders in an ERP system and provides post-sales support for technical assistance, repair or returned items
Qualifications:
- Excellent communications and customer relationship skills
- B2B Sales and/or Customer service experience with a ability to manage a sales territory.
- Prior experience with inside/outside sales in a manufacturing environment is a plus.
- Demonstrated ability to organize and manage multiple priorities with a focus on the customer and delivering results.
- Experience with Microsoft Office, ERP and CRM systems
- Bilingual in Spanish & English preferred
- Pay range is $27-37/hr depending on how many years of relevant experience you have
EEO Statement
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
