Service Level & Availability Management Analyst
Location: Montvale, New Jersey
Country: United States
Category: Technology
Workplace Location: Remote
Employment Type: Contract
Posted Date: March 3, 2026
Job ID: 644568
Job Description
Location: New Jersey ( Remote)
Pay Rate: $25-$30
Overview:
The client is currently seeking an Analyst to join our Service Level and Availability Management team as part of our KPMG Digital Nexus technology organization.
- Support service level and operating level commitments as an integrated component of ITSM processes such as incident, request, and change within the ServiceNow platform.
- Ensure availability commitments are active for high priority applications and services.
- Monitor, negotiate, enable, and report on service levels, operating levels, and application availability commitments.
- Proactively identify service level and availability challenges and opportunities.
- Prepare service level and availability reviews to drive benefits and improvements.
- Engage, inform, and empower support teams and management to ensure service levels are healthy, feasible and meet the needs of both our business and customers.
- Educate, communicate, and share knowledge on service level/availability topics to increase organizational awareness; drive sustainable adoption and behavior; and contribute to a high performing culture.
- Minimum 3 years of experience using / supporting core ITSM processes within ServiceNow including Incident, Request, Change, Service Level, and Availability Management.
- Minimum: ITIL Foundations Certified - Knowledge of Incident Management processes, Business Continuity, and Data Breach Management.
- Excellent communication, stakeholder management, data analysis, meeting facilitation, and presentation skills.
- Practical knowledge of tools such as Excel, Power BI and ServiceNow Reporting to support availability monitoring and service level review preparation.
- Bachelor's degree from an accredited college/university or equivalent work experience.
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The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About The Planet Group
The Planet Group is a global professional services firm delivering strategic staffing and advisory solutions. We operate at the intersection of talent and transformation – connecting the right people with the right opportunities in the areas of technology, engineering, accounting & finance, digital marketing, and manufacturing.
As one of the largest staffing companies in the US, we operate with a global reach and a performance-first mindset. We partner with clients to move fast, stay agile, and drive measurable results – building high-impact teams that fuel transformation and growth.
