The Planet Grouphttps://cdn.haleymarketing.com/templates/63515/logos/theplanetgroup-200x200.pnghttp://www.theplanetgroup.comhttp://www.theplanetgroup.comtrue
Posted: 10/07/20252025-10-072025-12-07Employment Type:ContractJob Category:MarketingJob Number: 639613Is job remote?: No
Job Description
Onboarding Specialist (Merchants)
Location: 5 days a week onsite in Irving, TX Duration: ~ 6 Months Schedule: 40 hours a week Hourly Rate: up to $40 an hour/ DOE
Our large Retail client, is looking for multiple Onboarding Specialists for their marketplace division for a 40 hour a week, ~ 6 month role. This role requires 5 days a week onsite at headquarters in Irving, TX.
Act as the main point of contact for restaurant merchants during the onboarding process (setup all the way to go-live.)
Configure, validate, and QA merchant accounts, menus and data items to ensure that everything is correct and consistent.
Manage the onboarding workflows across integration partners like Olo, Toast, Otter, Stream, etc.
Document processes and share feedback with product teams to make improvements.
Give clear instructions, guidance, and support to merchants that spans from training on system use, troubleshooting issues, and answering questions.
Diligently track the onboarding progress and identify bottlenecks/ communicate issues.
Onboarding Specialist (Merchants) Qualifications:
2-3+ years' experience working restaurants, onboarding, account management, customer success, implementation ideally within the marketplace SaaS, food delivery, or restaurant tech space.
Bachelor's degree-- an MBA or Masters degree is sought after.
Experience working within HubSpot, Salesforce, Smartsheet or other similar CRM and workflow tools.
Familiarity with POS and aggregator systems.
#LI-AW2 #CDM
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!
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