The Planet Grouphttps://cdn.haleymarketing.com/templates/63515/logos/theplanetgroup-200x200.pnghttp://www.theplanetgroup.comhttp://www.theplanetgroup.comtrue
Client Support Representative supports customers through the certification process.
Job Purpose
Proactive Client contact
Aid in maintenance of various reports of status
Create and maintain client information in our database
Responsible for complex clerical assignments following established procedures
Secures information from various sources in production of reports and listings
Interacts with clients in a professional manner to provide assistance when needed
Process customers through the certification process
Principal Tasks:
Responsible for the primary Client support for all divisions from the point of management service agreement. Once appointed these accounts will remain under the support of the assigned Coordinator until reassignment becomes necessary. Specific duties are:
Day to day maintenance and security of assigned Client in database.
Direct support of assigned Client requirements & needs
Scheduling of all audit activities for our USA global customers as well as contracted clients through our global offices
Questions and answers
Requests and inquires
Updates information and new developments
Provides client or our agent/office notifications of activities
Levels of Client satisfaction
Use of Registration and our Logo
Adhering to established KPI’s of the Customer Service Group
Support Team Lead with coordination and tracking of KPIs
Overdue & Rejected Audit Report Chasing
NCR Management
Conducted Processing
Maintain auditor competency files with Quality Systems Director
Maintenance of Client Registration
Provides work order/activity information and current report templates at audit booking
File reviews (unless as defined by accreditation schemes)
NCR "chasing" & reviews
Support other cell or company initiatives related to the client
Support program management efforts as appropriate
Certificate Maintenance
Multisite audit planners and associated multisite required documents
Create budgetary quotes at point of scheduling for Key Accounts
Financial Support
Assist in invoicing Clients (annual registration, pre-activity, re-bill expenses)
Agent/office collections
Process auditor invoices into database along with associated expenses
Chase overdue expenses/invoices
Review overdue expenses and report to A/P department for updating
Business Development
Support quote requests from international agents/offices
Support USA global client quotation process as needed
Support auditor resource needs for international locations in the sales pipeline
Coordination of all quote activities associated with agent/office
Qualifications and Experience
2-3 years related Customer Service / Program Management experience.
Knowledge of Microsoft Office and other computer programs
Excellent administrative, communications and telephone skills are essential.
Pay is $26/hr.
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Looking to embark on a career journey near Acton, Massachusetts? Dive into a world of endless opportunities in this picturesque New England town nestled among historic landmarks, cozy cafes, and vibrant art galleries. With its proximity to Boston and easy access to outdoor adventures at the nearby Minuteman National Park, Acton offers a perfect blend of small-town charm and big-city amenities. Join us in discovering the rich cultural heritage, captivating theater scene, and delectable local cuisine that make Acton a charming place to live and work. Explore our job listings today and unlock your potential in this enchanting Massachusetts gem!
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.