The Planet Grouphttps://cdn.haleymarketing.com/templates/63515/logos/theplanetgroup-200x200.pnghttp://www.theplanetgroup.comhttp://www.theplanetgroup.comtrue
Posted: 01/26/20262026-01-262026-03-09Employment Type:ContractJob Category:AdministrativeJob Number: 643143Is job remote?: No
Job Description
Customer Care Rep 12-month contract Duluth GA
Must Haves:
1+ yrs of customer care experience
Must be able to work within a number of software applications including Microsoft, call center, and custom programs
Key dimensions include initiative, resilience, prioritization, and organization, time management, ability to multi-task and develop solutions.
Strong customer service skills and the ability to maintain confidentiality.
Preferred:
Animal/Veterinary experience is a plus.
Salesforce/SAP is a plus.
Bachelor's degree from an accredited institution is preferred
Job Description/Summary:
As a Customer Representative, the individual is responsible for handling a range of complex service interactions that require one to quickly assess, clarify, and analyze the customer's needs. The types of interactions range from handling account inquiries including billing or order issues, website navigation, order entry, resolution of complaints, while doing so in a manner that reduces customer effort and promotes a positive customer experience. The person in this role is responsible for the documentation of customer queries and performing monitoring activities for each customer case until resolution. The channels of service one may be handling include phone, email, and/or self-service. The individual should be able to work within a structured environment, while demonstrating flexibility and initiative to establish and achieve individual professional goals.
Anticipate Customer Needs and meet those needs through Upselling, Cross Selling of products, and/or services, including support and direction on use of online account management tool.
Execute needed follow-up through various communication channels such as, outbound calls, emails, in accordance with company Standards.
Accommodate special customer requests and rectify customer complaints, with good judgment and decision-making skills while balancing the needs of company
Resolve inquiries related to marketing programs, product, price, and order status information within established processed and procedures.
Acquire and maintain understanding of processes, procedures, and the systems used for support.
Document each interaction information on each interaction, so the information can be shared throughout Communicates day-to-day work status updates within the team.
Works cooperatively to find common ground across a diverse team to achieve mutual and independent goals.
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Explore exciting job opportunities in and around Duluth, Georgia! Known for its charming small-town feel combined with big-city amenities, Duluth offers a thriving job market with endless potential for growth. Nestled in Gwinnett County, just northeast of Atlanta, this vibrant community boasts a rich cultural tapestry, delicious Southern cuisine, and attractions like the Hudgens Center for Art & Learning, Infinite Energy Center, and the scenic trails of McDaniel Farm Park. Join us in Duluth, GA, and unlock a world of career possibilities in a delightful Southern setting that you'll love to call home. Discover your next career move today!
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