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The Planet Grouphttps://cdn.haleymarketing.com/templates/63515/logos/theplanetgroup-200x200.pnghttp://www.theplanetgroup.comhttp://www.theplanetgroup.comtrue
Posted: 01/31/20242024-01-312024-05-03Employment Type:ContractJob Category:Customer ServiceJob Number: 612514Is job remote?: No
Job Description
Customer Service Rep: Clinical 6-month contract Location: Batesville, IN
Must Haves:
Associates degree or equivalent experience
1-3 years experience within the health care industry (medical office, pharmacy or similar)
Medical terminology knowledge
Preferred:
Customer service / call center experience preferred
Understanding of medication usage
Spanish speaking
Job Description:
This position is responsible for completing by telephone, a medical assessment with potential new clients interested in purchasing, our fixed annuity with a long-term care rider distributed through our partner banks and marketing organizations. This position is also responsible for assisting clients who seek to begin using their long-term care benefits after purchasing a contract. Knowledgeable in medical terminology and the ability to speak clearly and record accurate information is required.
Responsibilities:
Conduct phone interviews, provide excellent customer service by telephone
Understand annuity and insurance products, procedures and system capabilities
Verify personal information
Administer telephonic cognitive screening tests
Complete initial inquiry phone call for long-term care benefits
Respond to questions regarding long-term care claims benefits
Accurate data entry and record keeping
Question clients regarding medication usage and record responses
Determine when cases need to be referred to underwriting
Communicate underwriting decisions to the field
Ensure compliance with Federal and State regulations, company guidelines and practices regarding personally identifiable information and personal health information
Other duties as assigned by management
Qualifications/Skills
Associates degree or equivalent experience
1-3 years experience within the health care industry (medical office, pharmacy or similar)
Customer service / call center experience preferred
Knowledgeable in medical terminology, especially prescription drugs
Understanding of medication usage is helpful
Excellent communication skills, including ability to tailor tone, cadence and inflection to client needs
Ability to speak clearly, annunciate properly and accurately
Ability to type and talk simultaneously and professionally fill dead space when waiting for information
Previous experience with geriatric patients
Basic computer navigation
Excellent data entry skills with attention to detail and accuracy on a daily basis
Demonstrate strong attention to detail with excellent organizational skills
Strong interpersonal and team skills required
Participates as a fully functional team member by learning and performing all team processes
Support operational measures and assist in meeting established service standards
Strong written and oral communication skills
Ability to maintain positive attitude and composure in dealing with difficult situations
Spanish preferred
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Ready to embark on a new career adventure? Batesville, Indiana, awaits with a tapestry of job opportunities just for you! Nestled in the picturesque countryside of southeastern Indiana, Batesville offers a blend of small-town charm and thriving industry. Boasting historic landmarks like the Batesville Store and Arts & Cultural Center, renowned cuisine at local eateries like The Sherman, and a vibrant arts scene at the Gibson Theatre, Batesville has something for everyone. With easy access to outdoor recreation at Liberty Park and Brum Woods, as well as close proximity to Indianapolis for major league sports and concerts, Batesville is the ideal place to grow your career while enjoying a life full of culture, community, and endless possibilities. Explore our job listings today and discover your next career opportunity in this welcoming and dynamic region!
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