The Planet Grouphttps://cdn.haleymarketing.com/templates/63515/logos/theplanetgroup-200x200.pnghttp://www.theplanetgroup.comhttp://www.theplanetgroup.comtrue
Posted: 05/08/20252025-05-082025-06-11Employment Type:ContractJob Category:Human ResourcesJob Number: 633585Is job remote?: No
Job Description
Workforce Management Consultant 9-month contract Location: Detroit MI Schedule: Onsite, Tues/Wed/Thurs Must Have Qualifications:
Bachelor’s degree in Business Administration, Human Resources, or a related field
Minimum of 7-10 years of experience in workforce management, with at least 5 years in a senior or managerial role.
Extensive experience supporting BPO operations in Central America or South East Asia.
Proficiency with the IEX NICE platform and other workforce management tools.
Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights.
Excellent leadership and team management skills, with a proven ability to lead cross-functional teams.
Exceptional communication and interpersonal skills, capable of influencing and engaging stakeholders at all levels.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Sigma Green Belt Certification
Experience working with a Union
Experience working with Business Process Outsourcing/Call Centers
Nice To Have Qualifications:
Certification in workforce management or related areas
Experience in the energy sector or similar industries
Knowledge of additional workforce management technologies and methodologies
Sigma Black Belt Certification preferred
Job Responsibilities:
Strategic Workforce Planning: Develop and execute comprehensive workforce strategies to meet long-term business objectives and service level agreements.
Forecasting: Utilize advanced analytical techniques to predict future workforce needs, ensuring alignment with business growth and seasonal variations.
Scheduling: Oversee the creation and management of efficient schedules that optimize workforce availability and productivity while meeting service level targets.
Real-Time Management: Lead real-time analysts in monitoring and adjusting workforce performance to maintain operational efficiency and address immediate challenges.
BPO Collaboration: Partner with BPO operations in Central America and the Philippines to ensure seamless integration and alignment with operational goals.
Performance Management: Utilize the IEX NICE platform to track, analyze, and enhance workforce performance, implementing continuous improvement initiatives.
Reporting and Analytics: Direct the reporting team to deliver accurate and timely workforce performance reports, providing actionable insights to senior leadership.
Stakeholder Engagement: Collaborate with HR, Operations, and other key stakeholders to address workforce-related challenges, drive strategic initiatives, and support organizational goals.
Budget Management: Oversee and manage a workforce budget of nearly $40 million, ensuring cost-effective allocation of resources and adherence to financial targets.
Compliance and Best Practices: Ensure all workforce management practices comply with company policies and industry regulations and promote the adoption of best practices across the organization.
At The Planet Group, we deliver strategic talent solutions across industries through contract, direct hire, and contract-to-hire services—matching top experts with the companies that need them most. Our specialized sales and recruitment teams are deeply experienced in Accounting, Finance, HR, Administration, and Customer Service connecting skilled professionals with roles that drive business impact. Whether you're seeking a new role or interested in advancing your career, we bring speed, strategy, and a people-first approach to every partnership.
#LI-SM1
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Discover exciting job opportunities in the vibrant Detroit, Michigan area! Known as the Motor City, Detroit offers job seekers a unique blend of rich history, diverse culture, and endless growth potential. Imagine working near iconic landmarks like the Renaissance Center, enjoying world-class cuisine at Greektown, exploring renowned art galleries like the Detroit Institute of Arts, catching a show at the historic Fox Theatre, or cheering for the Tigers at Comerica Park. Embrace the irresistible charm of Detroit while advancing your career in this dynamic and rapidly evolving region. Explore our job listings today and unlock a world of possibilities in the heart of the Great Lakes State!
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.