Careers at the Planet group

Workforce Management Consultant

Detroit, MI 48227

Posted: 05/08/2025 Employment Type: Contract Job Category: Human Resources Job Number: 633585 Is job remote?: No

Job Description


Workforce Management Consultant
9-month contract
Location: Detroit MI
Schedule: Onsite, Tues/Wed/Thurs
Must Have Qualifications:
  • Bachelor’s degree in Business Administration, Human Resources, or a related field
  • Minimum of 7-10 years of experience in workforce management, with at least 5 years in a senior or managerial role.
  • Extensive experience supporting BPO operations in Central America or South East Asia.
  • Proficiency with the IEX NICE platform and other workforce management tools.
  • Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights.
  • Excellent leadership and team management skills, with a proven ability to lead cross-functional teams.
  • Exceptional communication and interpersonal skills, capable of influencing and engaging stakeholders at all levels.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Sigma Green Belt Certification
  • Experience working with a Union
  • Experience working with Business Process Outsourcing/Call Centers
Nice To Have Qualifications:
  • Certification in workforce management or related areas
  • Experience in the energy sector or similar industries
  • Knowledge of additional workforce management technologies and methodologies
  • Sigma Black Belt Certification preferred
Job Responsibilities:
  • Strategic Workforce Planning: Develop and execute comprehensive workforce strategies to meet long-term business objectives and service level agreements.
  • Forecasting: Utilize advanced analytical techniques to predict future workforce needs, ensuring alignment with business growth and seasonal variations.
  • Scheduling: Oversee the creation and management of efficient schedules that optimize workforce availability and productivity while meeting service level targets.
  • Real-Time Management: Lead real-time analysts in monitoring and adjusting workforce performance to maintain operational efficiency and address immediate challenges.
  • BPO Collaboration: Partner with BPO operations in Central America and the Philippines to ensure seamless integration and alignment with operational goals.
  • Performance Management: Utilize the IEX NICE platform to track, analyze, and enhance workforce performance, implementing continuous improvement initiatives.
  • Reporting and Analytics: Direct the reporting team to deliver accurate and timely workforce performance reports, providing actionable insights to senior leadership.
  • Stakeholder Engagement: Collaborate with HR, Operations, and other key stakeholders to address workforce-related challenges, drive strategic initiatives, and support organizational goals.
  • Budget Management: Oversee and manage a workforce budget of nearly $40 million, ensuring cost-effective allocation of resources and adherence to financial targets.
  • Compliance and Best Practices: Ensure all workforce management practices comply with company policies and industry regulations and promote the adoption of best practices across the organization.
At The Planet Group, we deliver strategic talent solutions across industries through contract, direct hire, and contract-to-hire services—matching top experts with the companies that need them most. Our specialized sales and recruitment teams are deeply experienced in Accounting, Finance, HR, Administration, and Customer Service connecting skilled professionals with roles that drive business impact. Whether you're seeking a new role or interested in advancing your career, we bring speed, strategy, and a people-first approach to every partnership.

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