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UX Researcher

San Francisco, CA 94103

Posted: 04/15/2025 Employment Type: Contract Job Category: UI/UX Job Number: 632413 Is job remote?: Yes

Job Description

UX Researcher

Location: Flexible; Remote but preference for candidates in SF, NYC, or Seattle
Duration: 12 months
Pay: up to $112.50/hr, DOE
 
Planet Interactive's well-known hospitality client is looking for a UX Researcher. The role will be 40 hours a week and can be fully remote, but there is a preference for candidates in SF, NYC, or Seattle.

The Experience Research team’s mission is to provide the robust, rich, and actionable research that product teams need at every stage of the product development cycle. As a researcher, you are embedded with a team of designers, PMs, and other cross-functional partners. The team is looking for a highly-skilled mixed methods UX Researcher to deliver actionable insights. This role will inform new and existing experiences, ensuring that product solutions meet the Company's high quality bar. The UX Researcher will apply qualitative and quantitative skill set to projects, and lead other researchers to inform large strategic initiatives. This is a senior role requiring a breadth of methodological and leadership experience.

UX Researcher Responsibilities: 
  • Lead research across internal and external facing product experiences, ensuring that these experiences drive value for our community and meet Airbnb’s high quality standards.
  • Conduct qualitative and quantitative studies within your focus area (e.g. ethnographic/field research, diary studies, surveys, concept testing, log analysis, etc.).
  • Collaborate closely with adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision making.
  • Collaborate closely with product managers, designers, writers, and partner organizations to identify possible research goals and timelines.
  • Communicate effectively with stakeholders from across the company, including senior leadership.
  • Assist with workshops and other cross-functional alignment activities
  • Execute in a fast-paced environment with ambiguity.

UX Researcher Qualifications: 
  • 8+ years industry experience, using both qualitative and quantitative research methodologies.
  • Experience working with research vendors and conducting primary and secondary research that informs strategy and generates product recommendations
  • A demonstrated track record of delivering impactful insights within complex or technical problem spaces.
  • Exceptional written and verbal communication skills.
  • Experience managing a portfolio of multiple priorities simultaneously without sacrificing quality or deadlines
  • Experience conducting research in complex problem spaces such as customer service, enterprise solutions, or safety.
  • Experience in consumer products and/or hospitality
Preferred Qualifications:
  • Degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences, or equivalent practical experience.*
  • Coding/scripting skills
  • Experience with cross-cultural products and international research
  • Expertise in tools or methods for conducting accessibility research
  • Strong creative storytelling methods and/or workshop design

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com, @theplanetforward.com, @planet-technology.com, @planet-pro.com, @planetinteractive.com, @pfes.com, @launchcg.com, @planet-pharma.com, @planet-healthcare.com) - and not a domain with an alternative extension like .net, .org or .jobs.

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About San Francisco, CA

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