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The Planet Grouphttps://cdn.haleymarketing.com/templates/63515/logos/theplanetgroup-200x200.pnghttp://www.theplanetgroup.comhttp://www.theplanetgroup.comtrue
Posted: 04/17/20252025-04-172025-05-17Employment Type:ContractJob Category:UI/UXJob Number: 631405Is job remote?: No
Job Description
Location: Boston, MA, Portsmouth, NH, Plano, TX, Seattle, WA or REMOTE Duration: 6 Months Pay Rate: Up to $55/hour (DOE)
Planet Interactive's Fortune500 Insurance company is looking for a UX Researcher 5 years of experience working on digital experiences, which might include research on websites, mobile apps, and agent portals among many others for a 40/hour week contract assignment starting in April 2025!
In this role, the UX Researcher willlead exciting new research projects designed to identify the needs and behaviors of agents to build best in class experiences. You will leverage your deep expertise in user research methods (e.g., usability testing, online surveys, interviews, card sorts, etc.) and Design Thinking and Lean UX methodologies. The UX Designer will interpret, synthesize, and communicate complex research results in a way to empower business decisions and outcomes.
UX Researcher Responsibilities:
Plans and conducts user research activities (for example, usability testing, online surveys, and customer interviews) and translates findings into actionable customer insights that inform product development and optimization
Contributes to the product development process, including discovery, identifying customer needs, ideation, testing and continuously gathering customer feedback throughout the entire product development process
Plans and facilitates design thinking workshops and activities including problem statement creation, alignment on goals, persona development, and journey-mapping
Leads objective setting discussions and creates clear research roadmaps for software product development teams
Contributes to the development of functional strategy and future direction
Recommends the right research method to employ for the hypothesis or business problem at hand in order to deliver relevant and actionable learnings (for example, usability testing, online surveys, interviews, contextual inquiry, focus groups)
Contributes to expert reviews and heuristic evaluations to identify opportunities within the user interface to improve usability and/or accessibility according to industry standards and best practices
Communicates clear, concise, and objective research findings that focus on actionable insights
Works collaboratively, seeking constructive feedback and integrating feedback to improve research expertise
UX Researcher Qualifications:
Expertise in a variety of qualitative research methods, including running usability studies and lean usability tests, conducting customer research interviews, and writing expert (heuristic) reviews
Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
Familiarity with quantitative and qualitative research tools, such as Qualtrics and UserZoom
Familiarity with methodologies such as Design Thinking and Lean UX
Advanced written and oral communication skills. Ability to present projects and status reports to cross-functional leadership
Strong communication, organizational, analytical, critical thinking, and team building skills
Proven track record of collaborating effectively with cross-functional teams
Education:
Bachelor’s degree in Human Factors, Human-Computer Interaction, Information Design, or a related field with minimum of 5 years of related UX Research experience OR Master’s degree in Human Factors, Human-Computer Interaction, Information Design or related field with 3 years of UX Research related experience
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Ready to take your career to new heights? Explore our job opportunities in the vibrant Boston, Massachusetts area! Known for its rich history, world-class universities, and thriving tech and healthcare sectors, Boston offers a unique blend of opportunity and charm. Imagine working near iconic landmarks like the Freedom Trail, indulging in delicious clam chowder, catching a show at the Boston Opera House, or cheering on the beloved Red Sox at Fenway Park. With renowned art galleries, theaters, and the stunning Boston Common right at your doorstep, there’s no shortage of ways to enjoy work-life balance in this dynamic city. Discover your next career move in Boston today!
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