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Technical Writer

San Francisco, CA 94103

Posted: 11/07/2024 Employment Type: Contract Job Category: Content & Copywriting Job Number: 625622 Country: United States Is job remote?: Yes

Job Description

Location: REMOTE 
Pay Rate: Up to $47/hour (DOE)
Duration: 6 Months, potential to extend

Planet Interactive is looking for a Technical Writer to join our well known lifestyle  technology client on an 6-month contract. This is a full-time, 40 hour per week role working a remote schedule.

Technical Writer Responsibilities: 
  • Write, edit, and proofread help content that’s easy to understand and matches the brand voice and writing standards
  • Juggle multiple projects and be responsible for publishing, editing, and maintaining content on the Help Center and Policy website 
  • Perform content audits, publish content using the content management tool, identify any publishing issues, and perform necessary troubleshooting 
  • Learn about product and policy updates and explain them according to brand, writing, and regulatory standards
  • Follow formatting, publishing, and translation processes and best practices
  • Collaborate with cross-functional teams to make sure content is reviewed and approved, published on time, and translated for a global audience
Technical Writer Qualifications: 
  • Experience creating and maintaining content for a help center or knowledge base
  • Technical writing experience with a focus on policy, compliance, privacy, regulatory standards, or trust and safety
  • Ability to turn complex product or technical details into clear, approachable help articles 
  • Experience working with internal or external partners (for example, support, policy, project management, engineering, localization team members) to deliver projects on-time
  • Ability to identify, prioritize and resolve issues quickly and to follow through on assignments with minimal supervision
  • Strong work ethic, exceptional judgment and impeccable integrity
  • Ability to focus on specific project details while also considering how individual updates and topics fit into the big picture of safety, support, and voice and tone
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About San Francisco, CA

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