Sr. User Experience Designer
1301 Atwood Ave Johnston, RI 02919 US
Planet Technology is seeking a full-time Senior User Experience Designer with an engineering background.
As a Senior User Experience Designer, you will be responsible for designing simulation solutions to help our users succeed in completing complex, collaborative engineering workflows. To do this, you will work with other UX designers & researchers, development leads, product managers, and subject matter experts across the organization to:
- build a common understanding of the current experience and the problems that users experience in trying to complete their workflows;
- work with product managers to create vision designs and define the right solutions to solve users’ problems and meet their needs;
- design information architecture, user interactions, and user interfaces to help guide implementation of the solutions to ensure good usability;
- define user-centered metrics and definitions of done; and improve UX knowledge, skills, and practices throughout the organization.
What will your role be?
Engineers and designers use our simulation software in complex, collaborative engineering workflows that typically span weeks or months. They solve engineering problems, explore design alternatives to improve their products, and imagine innovative solutions in a wide variety of industries including aerospace, automotive, consumer electronics, clean energy, and healthcare. To do this, they employ a mix of desktop and web applications developed by many teams across multiple brands. Our R&D teams are technology-driven, which our highly skilled users appreciate: our UX challenge is to reduce the friction and gaps in our users’ end-to-end workflows. Your goal will be to help us get a shared understanding of the current experience and improve our ability to define and deliver great workflow-based UX.
You’ll spend about half your time collaborating with product managers, developers, and subject matter experts within the brand to discuss long- and short-term goals, proposed designs, research, plans for the next few releases, feedback on what has been implemented, etc. When things are working well, we are equal partners with the development lead and the product manager and we have deep technical discussions to negotiate the best UX possible (given code infrastructure and schedule constraints). There is a lot of iteration and typically a lot of ambiguity and complexity, so it is hard mental work to figure out the right design (which is both challenging and satisfying). Even as we return to the office, most of our meetings will still involve zoom because the colleagues we collaborate with are all over the world.
The rest of your time is spent doing individual work. Mockups are usually low fidelity, used to communicate a user workflow, high-level concepts, or alternative solutions. Other typical activities include building spreadsheets of problems to solve/user outcomes, information architecture diagrams, Status/Target/Proposal presentations, blog posts to share (or seek) information on our intranet, and research questions & plans. We meet as a team twice a week for design critiques (we’re trying to get better at this), and every other week for team meetings. We also work with our UX colleagues in other brands to share information and collaborate on projects. These are interesting because we get to learn about areas of the business that are quite diverse, including biomedical solutions, manufacturing operations, and CAD.
You’ll learn about a wide variety of interesting engineering challenges involving realistic simulation of structural, fluid, electromagnetic, acoustic, and motion behavior as well as optimization and design exploration techniques that help our users explore and understand their products virtually so they can improve the real world. You will work with a highly educated and talented team to improve the power and usability of our applications.
Your Challenges ahead
- Collaborate with select product teams on UX research & design of complex, highly technical engineering applications.
- Help define a UX strategy to improve the organization’s UX maturity.
- Coach UX designers and product managers in defining user-focused metrics and definition of done.
- Share your knowledge of UX methodologies and best practices with project team members to help them build their skills.
- Socialize success stories and the value of good UX.
- Look for opportunities to continuously improve UX design practices and operations.
- Work collaboratively with software developers, product management, UX professionals, and other colleagues worldwide.
- Develop UX guidelines to improve the consistency and quality of a wide range of enterprise applications.
Your key success factors
- Previous experience with scientific, technical, or engineering products or workflows involving enterprise software.
- Ability to work with users, product managers, and subject matter experts to understand engineering and business requirements in order to design complete user experiences that meet complex user needs.
- Strategic thinker with an understanding of how to increase an organization’s UX maturity.
- Experience with effective design critique and with conducting UX research.
- Strong collaboration skills across a diverse enterprise; empathetic; able to negotiate and build common ground.
- Ability to clearly and effectively communicate design processes, ideas, and solutions to cross-functional teams. Fluency in English and strong oral communication skills are a must.
- Project management skills are a plus.