The Planet Group
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http://www.theplanetgroup.com
http://www.theplanetgroup.com
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Service Manager
10943 Pendleton St Sun Valley, CA 91352 US
Posted: 11/08/2024
2024-11-08
2024-12-08
Employment Type:
Direct Hire/Perm
Job Category: Customer Service
Job Number: 620312
Country: United States
Is job remote?: No
Job Description
Job Title: Service Manager
Direct Hire
Location: Northern California
Hours: Full Time
Job Description
Our client is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking the products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
Required
Preferred
Direct Hire
Location: Northern California
Hours: Full Time
Job Description
Our client is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking the products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
Required
- Valid driver's license
- Bachelor's Degree
- Experience managing 50+ associates
- P&L experience - running the report meetings, interpreting the analytics
Preferred
- Big box store Management experience
- Experience in industrial sales or customer service
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