The Planet Group
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http://www.theplanetgroup.com
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Service Account Manager- North Ridgeville, OH
4937 Mills Ind Pkwy north ridgeville, OH 44039 US
Posted: 09/10/2024
2024-09-10
2024-10-20
Employment Type:
Direct Hire/Perm
Job Category: Other
Job Number: 622302
Country: United States
Is job remote?: No
Job Description
Our client is in search of an Account Manager with a detailed, customer service-oriented spirit who can grow and nurture relationships with current customers, support internal teams and successfully price, organize, and deliver small (primarily under $300,000) HVAC projects. They are a leading service provider of HVAC Systems and other supporting solutions. Looking for someone who can deliver excellence with innovation, reliability, and efficiency to customers.
JOB RESPONSIBILITIES
• Serve as the primary point of contact for clients, addressing their inquiries and concerns promptly and professionally.
• Understand clients' business objectives and provide strategic guidance on how our products/services can support their goals.
• Identify and qualify opportunities for account growth and new business development within existing accounts.
• Assist customers with planning and scope development for retrofit and/or replacement projects.
• Perform job walk downs and assemble detailed project estimates.
• Prepare and deliver technical proposal presentations.
• Lead job turnover process: project set up, pre-project meeting, and site visits.
• Develop and maintain strong relationships with key stakeholders in assigned accounts.
• Collaborate with internal teams (sales, accounting, technician, dispatch, etc.) to ensure seamless service delivery and client satisfaction.
• Prepare and present reports on sales, sales activity, and account status.
• Negotiate Project and Maintenance contracts with clients.
SKILLS
• Strong project quoting and project management experience with HVAC equipment replacement and large repairs.
• Customer service focused approach to problem solving.
• Team player and a willingness to help fellow associates.
• Motivated to achieve goals and customer satisfaction.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
EDUCATION/EXPERIENCE
• At least 5 year of proven work experience in HVAC service-related project management.
• History of pricing, managing, and coordinating installation of small projects and repairs (typically under $300,000).
• Working knowledge of Microsoft Office is preferred.
JOB RESPONSIBILITIES
• Serve as the primary point of contact for clients, addressing their inquiries and concerns promptly and professionally.
• Understand clients' business objectives and provide strategic guidance on how our products/services can support their goals.
• Identify and qualify opportunities for account growth and new business development within existing accounts.
• Assist customers with planning and scope development for retrofit and/or replacement projects.
• Perform job walk downs and assemble detailed project estimates.
• Prepare and deliver technical proposal presentations.
• Lead job turnover process: project set up, pre-project meeting, and site visits.
• Develop and maintain strong relationships with key stakeholders in assigned accounts.
• Collaborate with internal teams (sales, accounting, technician, dispatch, etc.) to ensure seamless service delivery and client satisfaction.
• Prepare and present reports on sales, sales activity, and account status.
• Negotiate Project and Maintenance contracts with clients.
SKILLS
• Strong project quoting and project management experience with HVAC equipment replacement and large repairs.
• Customer service focused approach to problem solving.
• Team player and a willingness to help fellow associates.
• Motivated to achieve goals and customer satisfaction.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
EDUCATION/EXPERIENCE
• At least 5 year of proven work experience in HVAC service-related project management.
• History of pricing, managing, and coordinating installation of small projects and repairs (typically under $300,000).
• Working knowledge of Microsoft Office is preferred.
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Ready to take your career to new heights in North Ridgeville, Ohio? Explore our job opportunities in this vibrant area just west of Cleveland. Known for its picturesque landscapes, friendly community, and growing job market, North Ridgeville offers a perfect blend of small-town charm and big-city opportunities. Enjoy easy access to Lake Erie, the Cleveland Metroparks, and nearby attractions like the Rock and Roll Hall of Fame, Playhouse Square, and Progressive Field, home of the Cleveland Indians. Discover a thriving arts scene at local galleries and theaters, savor delicious Midwest cuisine, and cheer on the Cleveland Cavaliers at the Rocket Mortgage FieldHouse. Start your job search today and find your place in this dynamic region!