The Planet Group
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http://www.theplanetgroup.com
http://www.theplanetgroup.com
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Program Manager
Location: Hybrid onsite schedule in Culver City
Duration: 6 months
Pay: Up to $89.95/hour, DOE
Planet Interactive is looking for a Program Manager to join our well-known Fortune 500 client on a 6-month contract. This role will be 40 hours per week and is hybrid onsite in Culver City, California.
The ideal candidate brings a wealth of knowledge and experience in CRM issue/crisis escalation for marketing operations and execution. They have experience in online services (SAAS) and are comfortable with subscription-based services at scale. The primary focus of this role will be on process improvement & understanding customer impact.
Program Manager Responsibilities:
Program Manager
10000 West Washington Blvd, CU14 Culver City, NY 90232 US
Posted: 04/24/2025
2025-04-24
2025-05-26
Employment Type:
Contract
Job Category: Account & Project Management
Job Number: 630620
Is job remote?: No
Job Description
Program Manager
Location: Hybrid onsite schedule in Culver City
Duration: 6 months
Pay: Up to $89.95/hour, DOE
Planet Interactive is looking for a Program Manager to join our well-known Fortune 500 client on a 6-month contract. This role will be 40 hours per week and is hybrid onsite in Culver City, California.
The ideal candidate brings a wealth of knowledge and experience in CRM issue/crisis escalation for marketing operations and execution. They have experience in online services (SAAS) and are comfortable with subscription-based services at scale. The primary focus of this role will be on process improvement & understanding customer impact.
Program Manager Responsibilities:
- Demonstrate strong technical and people problem-solving skills and the ability to structure problems into actionable plan
- Direct large cross-functional teams to drive system-scale process and automation developments (having ML/AI experience is a plus)
- Support weekly and monthly review meetings on issues, improvement areas, insights
- Create technical documentation to capture incident/issue symptom, root cause, business impact, and resolution
- BA/BS or advanced degree in Marketing, Engineering, or Project Management
- Deep technical knowledge with marketing CRM system such as Salesforce or others
- Own program strategy, end to end delivery, and communicating results to senior leadership
- Experience with process optimization, issue escalation, automation, and cross-functional stakeholder management
- Experience with content creation, post mortem, and technical writing
- Experience working with engineering, product, and marketing operations
- Track record of changing the status-quo with data and excelling in ambiguous and constant changing environments
- Phenomenal cross-group collaborator, self-starter and big-picture problem solver