3 Limited Parkway Columbus, OH 43230 US
Location: Remote or Columbus, OH
Pay Rate: Up to $65/hr DOE
We are looking for an experienced, process-minded designer that can work independently and help set UX direction on a cross-functional product team serving our mobile-first web experience. An ideal candidate for this contract excels in design thinking, cross-functional collaboration, and possesses a firm understanding of industry best practices in native mobile and mobile-first web experiences. They are organized, self-driven, and invested in mentoring and guiding the junior designers on their product teams. Previous experience in eCommerce / working in a UX Lead capacity is a huge plus!
- Collaborating and communicating professionally with internal and cross-functional teams
- Works well with cross-disciplinary teams, including FEWD, to create functional and engaging product experiences
- Proficient in communicating direction, design principles, and design specifications
- Fosters a highly collaborative design process and is trusted by their team to talk through both scope and technical challenges and negotiate thoughtful outcomes.
- Takes a leadership role in cross-discipline meetings, bringing a design voice to the conversations and building trust between design teams and other disciplines.
- Creating experience maps, user scenarios, comps, and flows
- Designs user experiences from low-fidelity sketches to high-fidelity prototypes
- Creates rapid prototypes to validate design concepts
- Developing processes and approaches to solving design problems
- Coordinates multi-disciplinary project teams
- Communicates design considerations to different audiences, including developers, management, and leadership
- Uses known methods and anticipates problems to strategize design solutions that meet and exceed business objectives
- Working well with cross-disciplinary teams
- Works closely with various teams to gain user insights, identify opportunities, validate concepts, and socialize ideas across the team
- Collaborates with cross functional teams, including FEWD, to create functional and engaging product experiences.
- Able to positively influence partners and stakeholders, both directly and indirectly.
- Presenting work to cross-functional teams and leadership
- Demonstrates experience executing design practices within Agile software development
- Collaborates with Project Owners and Business Analysts to build and maintain a product backlog
- Works closely with partners on the crafting of requirements and user stories.
- Understands and considers business goals into their design decisions/solutions.
- Leads are established and experienced practice leaders who actively push processes and conventions, directly contribute to strategy, and take ownership for their team’s work.
- Experience: Team leads are organized leaders who have extensive experience in leading the delivery of successful work and have contributed to or led work on multiple shipped products. They demonstrate the ability to drive change, improve workflows, and shepherd their team’s initiatives. They can plan and execute the work according to current priorities and are able to deliver solutions that meet requirements and constraints while maintaining high standards of quality.
- Communication: Team leads have exceptional communication skills. They can clearly and confidently communicate decision-making rationale to their team, large groups, and organizational leadership. They can express complex ideas in a persuasive and succinct manner, educate partners, tell compelling stories, and keep their leadership informed of critical information they have identified.
- Relationships: Team leads have strong relationships with their peers and stakeholders. They can influence partners, manage those relationships effectively, and reduce friction. They build long-term strategic relationships and operate from a holistic perspective that accounts for multiple teams. Leads can be flexible and manage stakeholders' expectations. Leads are equipped to facilitate difficult discussions within the team or with other stakeholders with confidence.
- Presence: Leads are the cornerstones of the team and act as resources, mentors, and role models for more junior members. Leads set the example for how to be “present” in a remote work environment. Leads take an active interest in the development of their teammates and make themselves available as a resource for feedback, guidance, and support for the rest of the team.
- Accountability: Leads take responsibility for the team’s ability to deliver quality work on time.
- Leadership: Leads foster a highly collaborative design process and are trusted by their team to talk through both scope and technical challenges and negotiate thoughtful outcomes. Takes a leadership role in cross-discipline meetings, bringing a design voice to the conversations and building trust between design teams and other disciplines. Able to positively influence partners and stakeholders, both directly and indirectly.
- 8+ years hands-on designing product experiences or general UX design
- Bachelor’s Degree or equivalent experience
- Experts in navigating and leveraging a heavily cross-functional environment
- 1+ years mentoring other designers
- Previous experience as Lead UX on an agile product team
- Experience designing native mobile apps
- Experience in ecommerce
- Working knowledge of design research methodologies
- Are you currently interviewing any candidates on your own for this role? If “yes”, where are you in the process with them?
- Not at this time, but we will coordinate with you if we do.
- What are the top 3 to 5 skills you are looking for from a candidate?
- Experience working on a cross-functional product team
- Previous lead experience, or experience leading other designers’ on a product team
- Both visual and interaction design (UX and UI, this is a must.)
- Strong collaboration and cross-functional communication skills
- Nice, but not required: working knowledge of HTML/CSS
- Could you provide a little background on the department and the team they will be working on?
- They will be working embedded on a feature-focused product team supporting bbw.com’s direct-to-consumer digital products as part of the larger UX org.
- What are some things that would stand out from candidates?
- Someone kind, curious, and killer at their craft.
- What are some disqualifiers?
- They must have a minimum of 6-8 years’ experience, or previous Lead UX experience if less. It’s a benchmark but not a hard-and-fast rule, so if you feel your candidate is an exception, we’ll entertain it.
- Candidates without a portfolio of their past work will be rejected; those portfolios should showcase thought work and the projects should be from real-world work. (NDAs are common, we understand, but there are ways to talk about that NDA’ed work. They should be prepared to speak to it in general terms if they cannot share artifacts.)
- Candidates that have only academic experience. An example: we had a designer with a doctorate who never actually shipped a product. That’s impressive on paper but we can’t use it.
- Recent pivot to UX from adjacent fields, they lack the depth of knowledge / experience required and will be rejected.
- Any spin or padding on their past experiences to try to secure the role—this includes information from suppliers trying to burnish the candidate. We will see it, I promise, please save us time screening.
- We are not hiring a developer of any kind. Please only submit UX / product designers. Front end experience is cool but cannot be the bulk of their work history.
- What is your timeline for reviewing, interviewing, and hiring a candidate?
- What is the interview process for this role?
- Initial screener with hiring manager, followed by a project walkthrough interview with another design leader on our team.
- What would a typical day look like in this role as far as workload?
- This designer will work their day-to-day embedded on a product team and will be responsible for all UX output for that team, guiding designers and shepherding work.
- Leads will have ticketed work of their own that they will execute alongside any UX designers embedded with them.
- As a lead, they will sometimes be tapped to work on special projects or other leadership tasks as needed.
- Leads are tapped to provide feedback, jam with junior designers, and contribute to design strategy from the lens of their feature space.
- Is there a chance this will be extended?
- Yes, for the right candidates, but we cannot promise it.
- Would you consider a recent graduate (or years of experience)?
- No, this is a senior position.
- Why is the role open – Newly created, Backfill, Project-based (please provide details of the project)?
- Newly created to support our digital efforts over the next year.
- What are the Personality/Cultural fits needed to be successful?
- Be curious, be kind, have a growth mindset, and put the needs of the team ahead of the needs of the self.
- Be respectful in giving and receiving feedback, own your space and your work (be able to speak to its progress), and be willing and able to build trust with the designers working with you.
- Lead from behind, amplify the junior designers and give them room to grow as you guide their work.
- Will it be a 100% remote/hybrid job?
- Remote friendly in general, but hybrid if they are in Columbus, OH. (2 days a week.)
- Will provide a company computer?
- Yes, a Macbook Pro will be provided.
- No. of work hours per week?
- 40, no overtime.
- What is the maximum bill rate?