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Operations Analyst

Herndon, VA 20171

Posted: 09/09/2022 Employment Type: Contract Job Category: Other Job Number: 503752 Country: United States Is job remote?: No

Job Description

Operations Analyst

Must Haves:
- HS diploma or GED
- 1-5 years of related experience
- Computer based skills (all Windows applications, typing, etc.)
- Good customer service skills (talking to customers)

- Dispatch skills (call centers, 911 operations centers, utilities, etc.)

o Gathers and analyzes customer calls and various computer data to determine location and cause of power outages
o Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations
o Schedules and manages other non-emergency customer related work in a timely and cost-effective manner to ensure superior customer service
o Accurately reports outages to customer’s accounts
o Accurately manages Estimated Restoration Times to customers
o Provides accurate and timely information to customers, and first line resolution to customer complaints
o Provides timely and accurate data for continual Service Reliability improvements
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