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Metering Field Scheduling Analyst I

Richmond, VA 23294

Posted: 05/18/2023 Employment Type: Contract Job Category: Customer Service Job Number: 566046 Country: United States Is job remote?: No

Job Description

Pay: $20-22/hr
  • Analyze daily order priority, order volume, & resource availability to ensure efficient routing & dispatching to field personnel.
  • Develops skills for communicating with field metering personnel through various channels to adjust routes and work accordingly. Develops the ability to efficiently monitor and initiate routing plans throughout the day to ensure highest priority orders are dispatched to accommodate an 8 hour day
  • Learns to determine resource needs, and to initiate callouts.
  • With assistance, supports communications from Call Center representatives, field Operations and Construction personnel, Billing, Credit, Regional Operations Center (ROC), as well as external customers.
  • With training performs a wide variety of specialized and complex metering functions
  • Learns a wide variety of information related to Metering Operations and procedures to be able to answer questions
  • With training, utilizes computer systems and/or related equipment to record, enter, store and retrieve information
  • Compiles regular and special reports using established formats and procedures.

What are the top (at least 3 if possible) must have skill sets (technical/functional) which are required?
  • Critical thinking/Analytical
  • Strong Written and Oral communication
  • Microsoft Office Suite
What are the top nice to have skill sets?
  • SAP and/or Routing Dispatch capabilities
  • Call Center Experience

What soft skill requirements do you have (team fit and personality requirements)?
  • Positive Attitude
  • Adaptability
  • Effective Team Player along with ability to work independently
  • Good Communication/Listening skills

What education and certifications/licensures are required?
  • HS diploma or GED equivalent
  • Any dispatch/customer service experience would be appreciated
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