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Instructional Designer II

Austin, TX 78727

Posted: 03/20/2023 Employment Type: Contract Job Category: Creative & Digital Marketing Job Number: 553943 Country: United States Is job remote?: No

Job Description

Instructional Designer
Location: Austin, TX
Onsite Tues/Wed/Thurs
Pay: $42-$49 per hour DOE
Benefits: Health, Dental, Vision and more

We are looking for someone who is passionate about instructional design and training to design programs, produce content, and facilitate courses. Your goal is to create innovative, effective, and comprehensive functional training to global Employee Experience teams so they can provide the very best care and support to colleagues worldwide.

Responsibilities may include:
  • Work with global teams to determine their training content needs, creating consistency in training materials
  • Develop thorough resources for the training team to help scale, including but not limited to training modules, facilitator guides, scripts, and answer keys
  • Develop self-service resources and references for trainees and the team, including recorded (audio/video) off-the-shelf training
  • Develop content to be used for skill validation for various modules provided during training
  • Design and maintain content using approved templates and formatting
  • Collaborate with the extended training team, and key partners, on an effective framework to store and access all training content
  • Manage time effectively in order to meet deadlines 
  • May facilitate functional training, as needed:
  • Provide technical training (IVR, tools and systems) to new incoming team members and contingent workforce
  • Leverage resources to support trainees in their journey
  • Communicate trainee progress to training team, providing detailed observations about strengths, opportunities or concerns
Key Qualifications:
  • 5+ years of instructional design experience writing curriculum, as well as building and delivering training content in the tech industry for a global audience
  • Experience supporting a customer-facing team or role
  • Excellent understanding of the latest thinking in adult learning concepts and techniques
  • Expertise in course facilitation
  • Excellent multitasking, writing, interpersonal, and communication skills
  • Familiarity with multimedia tools such as (but not limited to) HTML, Adobe Photoshop, Adobe Illustrator, Keynote, Articulate Storyline, and Final Cut Pro
  • Experience authoring content for/within a Content Management System and administering a Learning Management System is a plus
  • Works on problems of moderately diverse scope where analysis of situations or data requires a review of a variety of factors
  • Exercises discretion and judgement to determine appropriate course of action
  • Builds productive working relationships internally and externally
  • BA/BS or equivalent experience. Human Resources degree is a plus
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