The Planet Group
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Epicor IT Help Desk
Posted: 11/16/2023
2023-11-16
2024-01-13
Employment Type:
Direct Hire/Perm
Job Category: ERP
Job Number: 581468
Country: United States
Is job remote?: No
Job Description
Epicor IT Help Desk
Our client is an industry leader in the aerospace parts industry. They are currently seeking an Epicor IT Help Desk to lead the efforts with their IT ticketing system as well as setting up new users. This team fosters a collaborative environment, puts technology first, and offers a wealth of growth opportunities. This is an intricate role for the organization and will report to the Director of IT.
Responsibilities of the Epicor IT Help Desk:
Benefits of joining this organization:
Requirements for the Epicor IT Help Desk:
Our client is an industry leader in the aerospace parts industry. They are currently seeking an Epicor IT Help Desk to lead the efforts with their IT ticketing system as well as setting up new users. This team fosters a collaborative environment, puts technology first, and offers a wealth of growth opportunities. This is an intricate role for the organization and will report to the Director of IT.
Responsibilities of the Epicor IT Help Desk:
- Receive, prioritize, and manage IT support tickets
- Diagnose and resolve hardware, software, and network related issues
- Provide remote support to end users
- Offer basic training to end users
- Install, configure, and maintain computer hardware, software, and peripherals
- Troubleshoot and resolve issues related to network connectivity, including LAN, WAN, and VPN
Benefits of joining this organization:
- Competitive compensation
- Health, Dental, Vision, 401K options
- Holidays and vacation options
- PTO
Requirements for the Epicor IT Help Desk:
- Proficiency in troubleshooting Windows/Mac OS environments
- Proficiency in common software applications
- Knowledge of common computer hardware
- Set up new users, troubleshooting, and training experience
- Management of ticketing system
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